Darren Russell, Project Manager

Darren Russell

Project Manager

RPI / Etihad Airways

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Master, Electronics
Expérience
16 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :16 years, 4 Mois

Project Manager à RPI / Etihad Airways
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis avril 2019

Held responsibility for management and oversight of the Global Privacy Programme. Directed all aspects of stakeholder engagement for 13 work streams encompassing business and project teams up to executive steering groups, creating timely relevant information, including project dashboards, escalation, KPI’s, governance and budget status.
•Led successful implementation of One Trust Platform for Privacy Management
•Oversaw the development and implementation of the Ethics & Compliance Integrity Partners Programme
•Introduced updated SOP processes for Data Privacy Agreements within Procurement, Ground Handling and Cargo business functions incorporating ARIBA and custom chat bot development
•Designed and completed major update of Article 30 process information for all Etihad outstations
•Led purchase, customisation and implementation of IAPP elearning data privacy modules

Operation & Process Manager à Atos KK
  • Japon
  • avril 2017 à octobre 2018

Key interface role with the Tokyo 2020 Olympic Games Organising Committee (OCOG) implementing IT operations process and change management . Cross functional accountability for IT solution design and business application teams to deliver Games systems and processes
•Localised and implemented KEY ITSM processes for issue and change management, incident and service interruptions on Service Now (SaaS based ITSM system) including KPI and performance metrics
•Adapted Key (Global) Policy and SOP Processes for Japanese 3rd party partners, vendors and suppliers
•Delivered high impact Disaster Recovery Rehearsal Project for Volunteer Portal Launch
•Designed and delivered ongoing core systems training courses of common SOPs to OCOG and 3rd party service providers

Senior Consultant à Eire Systems
  • Japon
  • novembre 2016 à avril 2017

Project Leader role at en world recruitment company delivering SaaS based ITSM platform plus supporting business processes.
•Led successful implementation of Service-Now Express Platform for enWorld Group
•Defined, Documented and Implemented ITIL based Incident, Problem and Change Management processes for multi location support teams
•Configured CMDB Configuration Items, knowledge base and self service portal
•Delivered system design of REST API interfaces to Sales Force, NetSuite, JIRA

IT Consultant à Tokyo
  • Japon
  • mai 2016 à novembre 2016

Consultative role on implementation and support processes for Windward System 5 Business Management Software
•Pre-planned initial schedule and delivery milestones for Cloud based, point of sale (POS) & inventory modules.
•Defined internal support team roles, network and hardware support

Delivery Manager à Emirates Airlines
  • Émirats Arabes Unis
  • octobre 2014 à avril 2016

Solution Delivery Manager role responsible for Implementing HP based SaaS Irregular Operations handling system across EK network, including infrastructure and network support, business process redesign and legacy system integrations.
•Directed all project management functions, establishing IT delivery & business change plan
•Accountable as the primary vendor contact for day to day activities, escalation, risks and issues
•Managed stakeholder engagements to VP, SVP & Steering group
•Contract Negotiation for commercial terms, project timelines, resourcing, cost and payment models
•Led service transition planning, Key Performance indicator (KPI) and service level agreements (SLA)

Project Manager à Cathay Pacific Airways
  • Hong Kong
  • septembre 2010 à juillet 2014

Responsible for delivering back office systems within the Passengers Service System (PSS) program. Building from Amadeus (1A) Customer and Flight Altea suite.
•Direct Management of vendors across development, test and support functions
•Directed 30+ Business Change team for solution definition activities
•Managed all project management functions throughout SDLC
•Responsible for Stakeholder Management to director level
•Application / Infrastructure Security Remediation / Penetration Testing and Network Hardening / Test & Performance Environment build and implementation / Customer Management System implementation / Split System Integration / IATCI & Regulatory data exchange Implementation / Phase 1 Service Transition to Business As Usual (BAU) with new SOP / Performance Measurement / Disaster Recovery / Infrastructure RecoverabilitY /CUPID Mainframe Finance System integration

Project Manager à Pearson Education
  • Japon
  • juillet 2007 à septembre 2010

Regional role responsible for implementing, overseeing and managing all ERP (BookMaster) system implementation and upgrades in Asia.
•Fully implemented system and organisational change program across Japan and Korean Offices, including localisation of systems
•Full system implementation and upgrades across Taiwan, Hong Kong, Singapore, Malaysia, Thailand
•Successful rescue of distressed European system implementation across Benelux, Spain, Germany, Poland

Éducation

Master, Electronics
  • à University of Sussex
  • avril 1998
Diplôme, Business Management
  • à The Open Universiity
  • décembre 1997

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Specialties & Skills

IT Project Management
Transformations
Business Change Management
Stakeholder Management
Project Management
BUSINESS PROCESS
CHANGE MANAGEMENT
Project Management
SaaS Implementation

Langues

Anglais
Expert
Japonais
Débutant

Formation et Diplômes

Lean Six Sigma Black Belt (Certificat)
Date de la formation:
May 2020
PMP (Certificat)
Date de la formation:
August 2008
Valide jusqu'à:
August 2011