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Daryl Grace Caballero, Executive Assistant & Operations Support

Daryl Grace Caballero

Executive Assistant & Operations Support ·Onyx Self Storage LLC

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 8 years, 9 months

Executive Assistant & Operations Support

August 2023 - December 2025

Onyx Self Storage LLC

Wooster, United States

August 2023 - December 2025

• Managed daily operations across five self-storage facilities, including maintenance coordination, payment processing and payment collections.
• Coordinated maintenance and operational continuity.
• Handled all tenant communications via phone, email, and messaging platforms, providing timely support, resolving issues, and maintaining strong customer relationships.
• Managed digital marketing platforms (Facebook, Facebook Marketplace, Google Business Profile, and Craigslist) to improve brand visibility and support customer engagement.

Company industry:
Real Estate
Job role:
Administration

Executive Customer Relations Specialist

April 2017 - August 2023

Choice Hotels International.

Pasay, Philippines

April 2017 - August 2023

• Acted as the primary escalation point for the Executive Team, resolving high-level issues involving Elite Members, General Managers, and Hotel Owners.
• Managed executive-level call and email communications, ensuring timely, accurate resolution of complex inquiries, complaints, and disputes.
• Reviewed guest complaints and evaluated applicable hotel penalties, applying sound judgment while maintaining brand and service standards.
• Coordinated and processed Elite Member room reservations, delivering efficient and personalized service.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Lyceum Of The Philippines University

April 2012

April 2012

Bachelor's degree, Hotel and Restaurant Management

Philippines

Lyceum of the Philippines University

December 2011

December 2011

Bachelor's degree, Cruise Line Industry

Philippines

Skills

Email Management

Expert

Customer Support

Expert

Escalation Management

Expert

interpersonal skills

Expert

English communication skill

Expert

Escalation Management

Expert

EMAIL MANAGEMENT

Expert

SOCIAL MEDIA

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT WORD

Intermediate

MICROSOFT OFFICE 365

Intermediate

STRIPE NET

Intermediate

GOOGLE VOICE

Intermediate

AVAYA TELECOMMUNICATIONS

Intermediate

FACEBOOK

Intermediate

Customer Relations

Expert

ADAPTABILITY

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

BUSINESS OPERATIONS

Intermediate

CLIENT SERVICES

Intermediate

COMMUNICATIONS

Intermediate

COMPUTER HARDWARE

Intermediate

FINANCIAL TRACKING

Intermediate

MAINTENANCE SCHEDULING

Intermediate

OPERATIONS

Intermediate

PAYMENT PROCESSING

Intermediate

Languages

English

Expert

Training and Certifications

Certifications
EF SET
CEFR

Hobbies and interests

Reading book