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Daryl Grace Caballero, Executive Assistant & Operations Support

Daryl Grace Caballero

Executive Assistant & Operations Support ·Onyx Self Storage LLC

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 8 years, 9 months

Executive Assistant & Operations Support

August 2023 - December 2025

Onyx Self Storage LLC

Wooster, United States

August 2023 - December 2025

• Managed daily operations across five self-storage facilities, including maintenance coordination, payment processing and payment collections.
• Coordinated maintenance and operational continuity.
• Handled all tenant communications via phone, email, and messaging platforms, providing timely support, resolving issues, and maintaining strong customer relationships.
• Managed digital marketing platforms (Facebook, Facebook Marketplace, Google Business Profile, and Craigslist) to improve brand visibility and support customer engagement.
Company industry:
Real Estate
Job role:
Administration

Executive Customer Relations Specialist

April 2017 - August 2023

Choice Hotels International.

Pasay, Philippines

April 2017 - August 2023

• Acted as the primary escalation point for the Executive Team, resolving high-level issues involving Elite Members, General Managers, and Hotel Owners.
• Managed executive-level call and email communications, ensuring timely, accurate resolution of complex inquiries, complaints, and disputes.
• Reviewed guest complaints and evaluated applicable hotel penalties, applying sound judgment while maintaining brand and service standards.
• Coordinated and processed Elite Member room reservations, delivering efficient and personalized service.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Lyceum Of The Philippines University

April 2012

April 2012

Bachelor's degree, Hotel and Restaurant Management

Philippines

Lyceum of the Philippines University

December 2011

December 2011

Bachelor's degree, Cruise Line Industry

Philippines

Skills

Email Management
Expert
Email Management
Expert
Customer Support
Expert
Customer Support
Expert
Escalation Management
Expert
Escalation Management
Expert
interpersonal skills
Expert
interpersonal skills
Expert
English communication skill
Expert
English communication skill
Expert
Escalation Management
Expert
Escalation Management
Expert
EMAIL MANAGEMENT
Expert
EMAIL MANAGEMENT
Expert
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT OFFICE 365
Intermediate
MICROSOFT OFFICE 365
Intermediate
STRIPE NET
Intermediate
STRIPE NET
Intermediate
GOOGLE VOICE
Intermediate
GOOGLE VOICE
Intermediate
AVAYA TELECOMMUNICATIONS
Intermediate
AVAYA TELECOMMUNICATIONS
Intermediate
FACEBOOK
Intermediate
FACEBOOK
Intermediate
Customer Relations
Expert
Customer Relations
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
FINANCIAL TRACKING
Intermediate
FINANCIAL TRACKING
Intermediate
MAINTENANCE SCHEDULING
Intermediate
MAINTENANCE SCHEDULING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate

Languages

English
Expert

Training and Certifications

Certifications
EF SET
CEFR Show credentials

Hobbies

  • Reading book