Executive Butler
Burj Al Arab Hotel
Total years of experience :10 years, 7 Months
- Developing and maintaining guest relationships by building rapport, obtaining
preferences and pro-actively anticipating
guest needs and requirements
- Maintaining open line communication and ensuring guest
complaints and feedbacks are handled effectively and efficiently
by supervising team members, delegating responsibilities and
liaising with other related departments
- Launching Recognition & Rewards program within Butlers department
Trainings: Jumeirah LQA Standarts, Admin & Operation, ‘Royal Butler’, Basic Food Hygiene
- Providing personalized high-quality services
- Efficiently handling Guests’ complaints
- Ensuring that all the stations and equipment are stacked and prepared in a proper way
Trainings: ‘Communications with guests’,
‘Quality of products & services’ and ‘Wine tasting’
- Serving international communities and VIP guests
- Efficiently responding to guests' needs and feedbacks
Trainings: Quality of services and team building
- Organizing international meetings, corporate events and weddings for 100-200 people
- Coaching new interns in terms of communication with guests and standards of services
Trainings: Business ethics in hospitality industry
Standards of serving food and beverages
Preparation and utilization of restaurant equipment
- Welcoming guests and assist them with check-in & check-out
- Responding to guests requests in a fast and effective way
- Take opportunity to exceed guests’ expectations
Trainings: Workshops on negotiation and problem solving
- Looking after guests and making sure their expectations are reached
- Enriching overall experience by continuous learning from Managers and supervisors
Pursuing my International Masters in Management with courses on: International Strategy Managerial Coaching Business Negotiation Pshycology of Money and Consumer Behaviour E-Commerce Human Resource Management International Marketing Managing across Cultures Change Management Project Management International Retailing Business in Emerging Markets B2B Strategy Entreprenaurial Business Plan Corporate Finance Business Economics Financial Accounting
Successfuly obtained courses on: Foreign languages training Psychology Principles of tourism studies Business ethics Personal and social safety Regional and Business economics Principles of computer-aided design Hygiene and sanitation Facilities in hotel and restaurant industry Restaurant industry organization IT trainings Sociology Touristic country studies Design of hotel and restaurant industry projects Philosophy Statistics Technology of foodstuff International economic relations Ethnic cuisines Drinks technologies State and regional administration Financial Accounting Enterprise foreign economic activity Marketing Principles of labor protection Hotel industry organization Enterprise management Economy and finances of enterprise Informational systems and technologies Marketing communications Logistics Communicative management Management and administration Spare time organization Organization of hotel and restaurant industry Enterprise economics and management
September 2014 currently