Royal service Agent
Fairmont Accor Group
مجموع سنوات الخبرة :8 years, 10 أشهر
Respond to all incoming calls complying with Accor standards and transfers them to the appropriate destination
Respond to all in house Guests’ requests and transmit the order to the corresponding department for request to be treated complying with Accor standard
Log all requests and ensures follow up on all of them within standard delay. Log and treats wakeup call requests
Treat restaurant reservations requests in SPA soft and is aware of all ongoing promotions and events in the hotel
Maintain telephone extension lists updated
Arrange special deliveries and celebration of special occasions for our Guests
Participate in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation
Handle emergency line and elevators emergency alarms
Receive and distributes faxes for Guests, apartment tenants and internal departments
Act in accordance with the standards, conforms to the policies and procedures of Accor.
Possess full command of MFR, Opera and other Microsoft applications.
Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
To make quotations, invoices and to track visa applications and document attestations.
Handling clients calls and resolving issues.
Immigration and Labor transactions
Organize periodic renewal of Licenses
Consulting new clients and negotiating with them for securing profitable business
A leading telecom service provider, which includes back office processing and voice-based processes.
Worked for the project LUMO energy to handle customer inquiries and provide a solution.
Lumo energy is a retailer for Utilities Company provides gas and electricity in Australia.
To handle different subjects related to customer utilities like payment, billing inquiry, concessions, connection, solar installation, complaint handling.
As added to my job in Customer Service was added responsibility to handle backend activities for the customer service process. And maintained the daily numbers and report to HOD.
I was also provided the opportunity to assist my Team manager in maintaining team statistics and handling team under my supervision.
Recently being promoted Supervisor to help the customer as for the last point of contact. To help business critical accounts and provide with resolution, handle a complaint of customer and analyze and investigate accounts.
My job profile at this post is to handle customer queries which were not satisfied by the solution provided to them by CSP. My job is to provide 1 step resolution handle and support all department inquires and provide best possible solution. I was promoted to this post within three month of joining based on my overall performance in company.
I Shaikh Dastagir Ahmed have completed my B.Tech in aerospace engineering from IGNOU and waiting for results. My final year academic projects was “Case Study on Foreign Object Damage” and “Conceptual Aircraft Design”. I am goal oriented, hardworking and have team work ability. Presently I am seeking to start my career life in aerospace industries.