Barista
Jones the Grocer
Total years of experience :22 years, 1 Months
1) Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
2) Clean or sanitize work areas, utensils, or equipment.
3) Clean service or seating areas.
4) Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
5) Describe menu items to customers or suggest products that might appeal to them.
6) Order, receive, or stock supplies or retail products.
7) Provide customers with product details, such as coffee blend or preparation descriptions.
8) Receive and process customer payments.
9) Serve prepared foods, such as muffins, biscotti, or bagels.
10) Stock customer service stations with paper products or beverage preparation items.
11) Take customer orders and convey them to other employees for preparation.
12) Take out garbage.
13) Weigh, grind, or pack coffee beans for customers.
14) Wrap, label, or date food items for sale.
15) Create signs to advertise store products or events.
16) Demonstrate the use of retail equipment, such as espresso machines.
17) Prepare or serve menu items, such as sandwiches or salads.
18) Set up or restock product displays.
19) Slice fruits, vegetables, desserts, or meats for use in food service.
• 15% Increase to the store's coffee revenue
• 80% upselling rate
• 20 varieties of beverages served not limited to coffee. • 100% Customer Satisfaction Survey
• Providing support to different areas within the stores.
BARISTA
October 31 2011 - February 28, 2014 at Starbucks Coffee
Making Coffee, and Blended Drinks
• Be Involve Award
• Partner of the Quarter
• Coffee Master
• Barista Trainer
Job Description:
• Barista Trainer
o Provide career development for existing partners and conducts induction sessions for new employees.
o Support partners during training interventions.
o Arrange and conduct courses.
o Prepare, administer and conduct training session and assessment.
• Senior Barista
o Develops enthusiastically satisfied customers all of the time.
o Welcomes and connects with every customer.
o Discover needs and appropriately suggests products with every customer to enhance service and meet sales goals.
o Offers customer demonstrations and sample using brewing equipment.
o Provides quality beverages such as coffee, tea and other drinks to customer specifications consistently for all customers.
o Prepares Starbucks beverages to standards.
o Follow health, safety and sanitation guidelines for all products.
o Field customer complaints or questions.
o Performs cleaning tasks in accordance with duty rosters and cleaning standards.
o Follows cash and handling procedures and cash register policies.
o Follows inventory stocking and recording guidelines.
-Supervised a team of barista's throughout minor and major projects.(e.g. Quality Assurance Audits, Marketing Audit Quarterly, Etc.
-Supervised coffee tasting presentation of employees.
-Certified Coffee Master.
-Trains newly hire barista's.
-Conducts month end inventory.
-Handles Cash Register.
GUEST RELATION OFFICER "RECEPTIONIST" (On-The Job Training)
June - October 2011 at Manila Hotel
• Commendation from one VIP guest
• Customer Satisfaction Rating of 100% (9 out of 10 surveys)
Job Description: • Deliver excellent customer service, at all times.
• Assist in keeping the hotel reception area clean and tidy, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Administer all reservations, cancellations and no-shows, in line with company policy.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
• Provide reports, as required, for housekeepers and management.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
• Carry out instructions given by the management team and head office.
BARTENDER/SERVER (On-The Job Training)
April 4 - May 7 2011 at Bigby's Café and Restaurant
Job Description:
• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customers table.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed.
• Assisting with special events as needed.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Familiar with basic cooking skills.
Seminars and Training Attended
FOOD AND WINE PAIRING SEMINAR
March 2, 2011 at Intercontinental Hotel
No. 1 Ayala Avenue, Makati City, Philippines
BAR EXPOSURE PROGRAM
January 6 2011 at T.G.I. Friday's Bar
Robinsons Place Manila City
COFFEE SEMINAR
December 20 2010 at T.G.I. Friday's
Robinsons Place Manila
FAMILIARIZATION TOUR AND RESORT MANAGEMENT ORIENTATION
September 7 - 9 2010 at Panglao Island Nature Resort & Spa
Panglao, Bohol, Philippines
COFFEE SESSION WITH THE ACADEME
February 1 2 2010 at Gloria Jean's Coffees
Level 2 East Wing Main Entrance, Robinsons Galleria, Quezon City
RESORT/HOTEL MANAGEMENT & OPERATIONS
CULINARY LECTURE & DEMONSTRATION ON AUTHENTIC BICOLANO DISHES
October 18 - 21 2009 at Avenue Plaza Hotel
Magsaysay Avenue, Naga City, Camarines Sur
BASIC CULINARY ARTS AND HACCP
November 27 2008 at Manila Grand Opera Hotel
925 Rizal Avenue, cor. Doroteo Jose St., Sta. Cruz Manila
HOUSEKEEPING PROCEDURE & BED MAKING; HR DEPARTMENT ORIENTATION; BEVERAGE OVERVIEW
August 20 2008 at Manila Hotel
One Rizal 0913 Manila, Philippines
SY 2002 - 2006 San Pedro, Laguna, Philippines INFANT JESUS MONTESSORI CENTER