david abdallah, Supervisor, Infrastructure & Office Automation Operations

david abdallah

Supervisor, Infrastructure & Office Automation Operations

Orange - Egypt

Location
Egypt - Cairo
Education
Bachelor's degree, Electrical Power Engineering
Experience
11 years, 4 Months

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Work Experience

Total years of experience :11 years, 4 Months

Supervisor, Infrastructure & Office Automation Operations at Orange - Egypt
  • Egypt - Cairo
  • My current job since July 2017

o Install, configure, manage and maintain Active Directory with network services (DNS & DHCP).
o Administrate Microsoft Exchange 2013.
o Design, configure and manage “Forcepoint Websense” proxy server to provide the end user with internet connection and apply internet policy according to users department.
o Configure and manage the windows file server.
o Administrate System Center Operations Manager "SCOM".
o Manage virtual environment (Hyper-V and VMware).
o Install, configure, test and maintain operating systems, application and system management tools.
o Provide 2nd and 3rd level technical support and troubleshooting to internal clients.
o Worked closely with internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.

IT Services Desk at Orange
  • Egypt - Cairo
  • April 2013 to June 2017

Provide accurate and creative solutions to users’ problems of moderate nature to ensure productivity.
Installing and configuring computer hardware, software, systems, networks, printers, scanners, etc.…
Identify, research and resolve technical problems.
Respond to personnel requests for technical support.
Hardware and software troubleshooting for PCs. - Act as first line support for end users approved IT standards.
Document, track and monitor the problem to ensure a timely resolution.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Work under immediate supervision although he/she relies on experience and judgment to plan and accomplish goals.
Perform a variety of complicated task and may lead and direct the work of others.
Provide first line support for the network, both LAN and WAN, and work in conjunction with the network and system administrators to resolve any problems.
Respond to support tickets from clients and colleagues within agreed Service Level Agreements.
Responsible to manage and maintain suitable stock of spare parts to avoid delays in supporting the users including stock of ink cartridges for printers
Work on the AD system (creating new users accounts, resignation, changing reporting, ect...)
Responsible for the assists sheets, Stock, resignations & shared laptops sheets
Make the PR of our stock every quarter (toners, mouse, Keyboard, Ram…etc.)
Testing and evaluating new technology.
Configured network Ports, and patches on network switches

Projects: Call Center movement from Maadi to Pyramids Heights.
Hulk all old models (PC’s & laptops) with new branded.
Upgraded all Pc’s from Win XP to Win 7.
Link-Mobinil Integration
Domain Migration

Call Center Representative at LinkDotNeT
  • Egypt - Cairo
  • February 2012 to April 2012

Handling Incoming DSL calls on 16333.
Investigate Customers problems (ADSL Technical and Financial), identify their source, determine
Possible solutions, test and implement solutions.
Initiate Outgoing Calls related to DSL customers.
Opening Tickets on CRM for every case.
Communicate effectively via email and over the phone with clients/ internal departments.
Contact and co-operate other departments to handle customer problems.
Notify supervisors of issues or trends that may require an action or escalation in order to minimize customers’ down time.

Education

Bachelor's degree, Electrical Power Engineering
  • at Faculty of Engineering Helwan University
  • May 2010

Specialties & Skills

Windows Server
File Servers
Microsoft Exchange Server
Active Directory
CALL CENTER
COMPUTER HARDWARE
CUSTOMER RELATIONS
MICROSOFT WINDOWS
NETWORKING

Languages

Arabic
Expert
English
Expert

Training and Certifications

Administering Windows Server 2012 (Training)
Training Institute:
Self Study
Date Attended:
March 2016
Duration:
40 hours
Installing and Configuring Windows Server 2012 (Training)
Training Institute:
Self Study
Date Attended:
January 2016
Duration:
40 hours
Configuring Advanced Windows Server 2012 Services (Training)
Training Institute:
Self Study
Date Attended:
May 2016
Duration:
40 hours

Hobbies

  • Movies , Music