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David De Groeve, Chief Technology Officer

David De Groeve

Chief Technology Officer·Rommaana

Saudi Arabia

Doctorate, Computer Science And Business Administration

Work experience

Total years of experience: 27 years, 8 months

Chief Technology Officer

March 2023 - Present

Rommaana

Riyadh, Saudi Arabia •Hybrid

March 2023 - Present

Defining the long-term technical roadmap and scaling the InsurTech
ecosystem.
• Commercial Growth: Engineered the embedded insurance strategy
that converted technology into a direct B2B revenue stream for partners.
• Market Agility: Reduced time-to-market for new products by 10x
through the design of a frictionless, API-first architecture.
• AI Strategy: Orchestrated the transition to AI-driven claims processing,
reducing operational overhead and increasing customer LTV.
Company industry:
Insurance & TPA
Job role:
Information Technology

Chief Technology Officer

March 2023 - May 2026

Rummanat alTagniyat

Riyadh, Saudi Arabia

March 2023 - May 2026

• Spearheaded the development of an embedded insurance strategy, transforming technology into a direct revenue stream for partners.
• Ensured 100% compliance with key regulatory frameworks, including the Insurance Authority (IA) and SAMA, enhancing operational integrity.
• Accelerated product time-to-market by 10x by designing a frictionless, APL-first architecture, collaborating with Al Etihad and Chubb.
• Led the transition to an AI-driven claims processing system, improving efficiency and customer satisfaction.
• Fostered a culture of innovation and agility, aligning technology initiatives with business objectives to drive service excellence.
Company industry:
Software Development
Job role:
Information Technology

Service Operation Manager

March 2020 - March 2023

eMcREY

Riyadh, Saudi Arabia

March 2020 - March 2023

Directed mission-critical operations for the mada National Payment Sys
tem.
• National Governance: Established the executive KPI framework used by
the Board and SAMA stakeholders to monitor the health of Saudi Arabias
payments.
• Risk Mitigation: Served as the Technical Source of Truth during na
tional system upgrades, preventing service disruptions.
• Data Strategy: Leveraged analytics to identify systemic trends, optimiz
ing national payment throughput and stability.
Company industry:
IT Services
Job role:
Management

Service Operation Manager

March 2020 - January 2023

eMcREY (Saudi Payments),

Riyadh, Saudi Arabia

March 2020 - January 2023

• Established an executive KPI framework for the Board and SAMA, enhancing oversight of the mada National Payment Systems health and throughput.
• Acted as the Technical Source of Truth during critical national payment rail upgrades, effectively mitigating risks and preventing service disruptions across the Kingdom.
• Led National Reporting and Capacity Management initiatives, ensuring ecosystem stability during unprecedented transaction peaks, thereby supporting operational resilience.
• Championed cross-functional collaboration to drive improvements in service delivery and operational efficiency.
• Leveraged data-driven insights to inform strategic decisions, contributing to the overall success of national payment operations.
Company industry:
Financial Services
Job role:
Management

Head Of Operations

October 2014 - March 2020

BNP Paribas

Madrid, Spain

October 2014 - March 2020

• Operational Centralization: Led a massive pan-European efficiency
program, centralizing IT infrastructure and support from 26 countries
into a hub in Madrid.
• Cost Optimization: Successfully reduced local IT headcounts across Eu
rope by maintaining lean on-site presence, significantly lowering opera
tional expenditure.
• Standardization: Unified Bank Security protocols and IT processes
across the region to ensure enterprise-wide compliance and risk parity.
Company industry:
Banking
Job role:
Management

Head of Operations - European Service Desk

January 2014 - March 2020

BNP

Madrid, Spain

January 2014 - March 2020

• Spearheaded a pan-European efficiency initiative, centralizing IT infrastructure and support for 26 countries into a single Madrid-based hub.
• Achieved significant cost optimization by reducing local IT headcounts across Europe while maintaining a lean on-site presence, resulting in lower operational expenses (OPEX).
• Drove standardization of Bank Security protocols and IT processes across the region, ensuring enterprise-wide compliance and risk mitigation.
• Effectively scaled the department from Head of Operations - European Service Desk to Service Operations Manager, enhancing service delivery and operational efficiency.
Company industry:
Banking

Team Lead - UK & FR Operations

January 2012 - January 2014

BNP

Madrid, Spain

January 2012 - January 2014

• Led IT operations for the United Kingdom and France headquarters, ensuring seamless service delivery across regions.
• Integrated and harmonized service delivery models, enhancing efficiency and standardizing incident management for high-volume banking hubs.
• Acted as the primary escalation point for critical system outages, successfully maintaining robust uptime for global financial markets.
• Fostered collaboration between teams to improve incident response times and minimize disruptions.
• Implemented best practices in service operations, contributing to enhanced customer satisfaction and operational excellence.
• Developed and mentored team members, promoting a culture of continuous improvement and accountability.
Company industry:
Banking

it expert

October 1998 - December 2012

spain

Madrid, Spain

October 1998 - December 2012

• Spearheaded the transition from outdated technical infrastructure to cutting-edge IT Service Management (ITSM) frameworks, enhancing operational efficiency.
• Cultivated a robust understanding of service operations within financial ecosystems, focusing on technical security and data privacy.
• Collaborated with cross-functional teams to ensure seamless integration of ITSM practices, leading to improved service delivery.
• Leveraged expertise in high-value asset management to optimize resource allocation and risk mitigation strategies.
• Drove initiatives that fostered a culture of continuous improvement, aligning IT services with business objectives in the banking sector.
Company industry:
IT Services
Job role:
Information Technology

Education

Universidad Politécnica de Madrid

June 2004

June 2004

Doctorate, Computer Science And Business Administration

Spain

Skills

BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMPLEXITY THEORY
Intermediate
COMPLEXITY THEORY
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
OIL AND GAS
Intermediate
OIL AND GAS
Intermediate
PRODUCT ROADMAPS
Intermediate
PRODUCT ROADMAPS
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
ENGINEERING MANAGEMENT
Expert
ENGINEERING MANAGEMENT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
ORGANIZATIONAL CHANGE MANAGEMENT
Expert
ORGANIZATIONAL CHANGE MANAGEMENT
Expert
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
TEAMWORK
Expert
TEAMWORK
Expert
Project Management
Expert
Project Management
Expert
Sales
Intermediate
Sales
Intermediate
MS Project
Intermediate
MS Project
Intermediate
Administration
Expert
Administration
Expert
Planning
Expert
Planning
Expert
AutoCAD
Beginner
AutoCAD
Beginner
Microsoft Office
Expert
Microsoft Office
Expert
Management
Expert
Management
Expert
Engineering
Expert
Engineering
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Banking
Expert
Banking
Expert
Preparation
Expert
Preparation
Expert
Accounting
Intermediate
Accounting
Intermediate

Languages

English

Expert

French

Intermediate

Spanish

Native Speaker

Arabic

Beginner

Training and Certifications

Certifications
PMP (Project Leadership) ITIL Certified Google Cloud Architect
Google Cloud Architect
ITIL Certified
Leadership)
Professional PMP

Hobbies and interests

Performing Arts & Acting

Active contributor to the burgeoning Saudi film and television industry. Through various local productions, I have developed strong skills in creative storytelling, public speaking, and high-pressure collaboration. Engaging with diverse crews and directors has sharpened my ability to take feedback constructively and adapt quickly to dynamic environments.