IT Service - Server Support Engineer
Intertech LLC
Total years of experience :16 years, 10 Months
Muscat, Sultanate of Oman
Authorized NEC, SOPHOS Partner in Sultanate Of Oman
•Installation of Dell/HP Servers, SAN/NAS Storage
•Installation & Support for Microsoft Hyper V / VmWare Vsphere Infra.
•Support for Veritas Backupexec, Veeam, Altaro & Acronis BackupSolutions
•Enterprise Support for AMC Clients.
•Maintaining the Servers with regular updates of patches and Service Packs.
•Preventive Maintainance for Datacenter
•Support for Office 365, Outlook
•Support for Desktops, Laptops, Printers
Project Assistance Experiences in Intertech
Osool Poultry, Oman :Implementation Assistance of Microsoft Hyper V
Infrastructure, VM’s - DC, Antivirus Srvr
Veritas DLO, Veeam BackUP, QNAP NAS
OMPC, Oman :Implementation Assistance in - Veeam Backup &
Recovery for Linux ( Debian ) &Windows PC’s
GFOW, Oman :Windows Server 2019 Additional Domain
Controller Installation & FSMO roles transfer.
GIS, Oman : Implementation Assistance in - VmWare Infra
ESXi6.7 Servers, SAN Storage, Server VM’s,
Veeam Backup attached to QNAP NAS
Integrity, Oman : Installation & Configuration of Acronis Cloud
Backup for Windows Agents and Repository
attaching QNAP NAS
SwissBoring, Oman &
Morison Muscat, Oman : Implementation Assistance of Microsoft
Hyepr V Infra, Installation and Configuration of
Altaro VM Backup with QNAP NAS .
Help Desk
Installation, Configuration and Maintanance of DELL - Servers, Storage
(SAN / NAS ), Tape Drive Units, Desktops & Laptops.
Handling day to day Support Calls of Servers, Desktops, Laptops and basic support for SAN, Tape Library and Switches.
Handling Microsoft OS and Applications Support Calls - Microsoft Outlook.
Projects Assistance Experiences in ZBM
Oman Methanol Company, Oman : Support of Dell PowerEdge 1955 Blade
Servers, PE 6850 High-End Rack Servers
Dell EMC - Clarion CX320 SAN
Dell ML6020 Tape Library
Saud Bahwan TOYOTA, Oman : Installation of Dell Servers, Storage,
Tape Library, Belkin KVM Console Unit.
Resident Engineer Experiences - Deputed from ZBM
A. Mercedez-Benz, Oman\[ Feb 2015 - Aug 2017\]\[deputed from ZBM\]
Administration of more than 500 computers under Network.
Installing, Upgrading and Troubleshooting Windows 7 for desktop, and Laptop.
Installing & managing Trend Micro AntiVirus, local and network printers
Manage inventory report as per the auditing policy
Remote Support through TeamViewer & AnyDesk
Call logging and ticketing system using tool Manage Engine.
B. Oman Arab Bank, Oman\[Sep 2013 - Jan 2015\]\[deputed from ZBM\]
Handling day to day support calls of Users
C. National Bank of Oman \[May 2010 - May 2011\]\[deputed from ZBM\]
Helpdesk support for Users.
Handling Domain Controller \[HP Proliant ML350 G4\] and Wireless Network.
•Handling Active Directory Services / Antivirus Updates / Outlook Express
•Solving Network Problems, Servers and Desktops Hardware Issues
•Installation and Management of Laptops, Printers and Scanners
First Class