Receptionist
INTERCAT HOSPITALITY LLC
Total years of experience :3 years, 6 Months
2011 UP TO DATE INTERCAT HOSPITALITY LLC - DUBAI. Position held: -Receptionist
Duties and Responsibilities
• Answering telephone calls, emails, fax and inquiries about the company
• Sorting mails and arranging appointments for guests to meet with hotel staff
• Creating and maintaining spreadsheets, word documents and merging documents for mailing.
• Welcoming visitors and directing calls to staff members.
• Assists in keeping the reception clean and tidy at all times
• Deals with all enquiries in a courteous and professional manner either via telephone or email
• Handling all incoming and outgoing calls and faxes
• Drafting letters, labels, reports, forms and other types of documents according to instructions.
• Creating memos, keeping records of office stationary and informing the management on office supplies.
2010 to 2011 MERIDIAN COURT HOTEL.
Position held: - Reservation Agent
As a Reservation Agent, I was responsible to provide professional service to our guests, ensuring their visit to our hotel will become a memorable experience among other roles duties and responsibilities, which included: ❖ Processing reservations through mail, Telephone, fax or central reservation systems.
❖ Processing reservations from the sales office, other hotel departments and travel agents.
❖ Keeping up to date by knowing the types of rooms available, their locations and layout.
❖ Created and maintained reservation records in an alphabetical listing.
❖ Prepared letters of confirmation
❖ Processing advance deposits on reservations
❖ Processed cancellations and modifications and promptly relay the information to the front desk
❖ Tracking future room availabilities on the basis of reservations made
❖ Prepared arrival list for front office use
❖ Assisted in pre-registration activities when necessary
❖ Making sure files are kept up to date
❖ Responding to inquiries promptly and making reservations as required
❖ Assisted the front office with reception duties when required.
2009 - 2011: Starnet College Nairobi. Certificate in hotel management and catering operation ❖ Front office operations and administration ❖ Fundamentals of hotel and catering industry ❖ Restaurant service ❖ Housekeeping and accommodation studies
2009-2011: Info ridge Nairobi Certificate in French level one both written and spoken
2005 - 2008: William Ngiru Secondary School (Attained Kenya Certificate of Secondary Education)