Operations Manager
Tawakkul Group
Total years of experience :13 years, 4 Months
❖ Monitored and evaluated employee performance levels to ensure that
they met or exceeded company standards.
❖ Developed and maintained strong and supportive customer relationships, resulting in increased sales and customer satisfaction.
❖ Coordinated all production activities and operations, resulting in increased productivity and efficiency.
❖ Increased employee productivity by 20% through implementation of a new training program.
❖ Improved customer satisfaction ratings by 25% through personalized outreach and follow-up.
❖ Increased production capacity by 15% through implementation of a new scheduling system.
❖ Maintaining daily work report and send to higher management.
❖ Assist Forex Dealer as and when requires - act as a backup.
❖ Branch handling in the absence of the Branch Head.
❖ Proficient in exchanging 35 different currencies.
❖ Buying and selling of foreign currencies, demand drafts and telegraphic transfer.
❖ Achieved a 10% increase in high-value transactions by quoting special rates and offering personalized service to corporate clients.
❖ Experience with Wholesale bank note unit, handling AED 25-30 million turnover on daily basis.
❖ Experience in exporting and packing of foreign currencies.
❖ Arranging for high value cash deposit to bank on daily basis.
❖ Handle wholesale and corporate clients at the branch.
❖ Conducts operations related to CMS including instruction verification, transaction monitoring and reporting to manager
❖ Reduced customer complaints by 20% through effective communication problem-solving skills, resulting in improved customer satisfaction.
❖ Increased sales of foreign currencies by 20% by identifying and targeting high potential customers, resulting in improved revenue generation for the
company.
•Ensuring proper cash management as per the branch operating procedure.
•Obtaining customer feedback and coordinating with management for necessary action.
•Play an active role in establishing and maintaining quality in every area of business with focus on continuous improvement efficiency and customer satisfaction.
•Preparation of Telex Transfers, Demand Draft, TT/DD Settlement, etc.
•Solely responsible for the handling of the following products
Instant Cash, Western Union, Express Money, Trans Fast on day-to-day basis
•Co coordinating with all the respective branches for Disbursement of salaries
•Handling all the WPS related queries, Cash arrangements, daily filing etc…
•Handling WPS cash Transactions.
Bsc Applied Statistics and Computer Application under Calicut University