Manager - Global Business Transformation Consultant
MetLife
Total years of experience :18 years, 9 Months
● Provide consulting support across MetLife business for Finance, Technology & Operations programs to achieve strategic objective of One MetLife.
● Workings as a solution lead of the transformation projects and drive in multiple regions with 5 - 6 change agents.
● Work with cross-functional teams in Japan, China, US and Europe to improve finance and insurance processes by implementing strategy and improvement projects.
● Define and develop business metrics by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
● Improves systems by studying current practices; proposing modifications/best practices.
● Developing organization lean/continuous improvement culture across organization
● Working closely with clients in building strategy on Business re-engineering initiatives and execution encompassing:
• Systems Integration
• Process Optimization
• Digitization - Deployment IT tools for process enhancement
• Lean Six-Sigma
• Conduct periodic / on-demand project assessments and audits
● Driven multiple consulting assignments for Singapore, South Africa, UK and Middle East clients.
● Mentored multiple six-sigma GB and BB projects.
• Implement 5D transition methodology for successful migration of the projects
• Preparing and revisiting Process /Engagement level FMEA in the processes for risk assessment
• Drive automation through VSMs for the processes to improve business efficiency
• Base lining of the business metrics periodically for continually monitoring the performance trends and identify improvement opportunities
• Driving Engagement Risk Audit at organization level
• Liaison with On-shore team for project status and KPI discussions
• Drive business improvement consulting projects in all locations
Building a quality conscious team through sharing feedback
Streamlining the new processes as per quality front
Conduct calibration with client time-to-time basis.
Show cases the processes to clients.
Driving ISO Standards in all Processes.
Doing internal audits as per ISO standards..
Drive best practice sharing and idea generation.
Networking with QAs/BBs/MBBs.
Drive VOC culture and improvements.
Ensure implementation of quality system and maintaining quality/ system procedures in coordination with the quality function.
Continuous mentoring and coaching to the quality analysts.