Customer service
MALOMATIA
Total years of experience :13 years, 4 Months
-Support the patient for booking appointment and help him for asking any information
- Coordinate and follow-up action plans weekly
- Support the development and implementation of (PHCC) plans as needed.
- Working with two programs (Midecom and Cerner) for saving appointment
- Coordinate with HAYAK helpline in all health center at Qatar
- Prepare action plans individually and collectively to discuss effective in the field of sales and marketing.
- Coordinate and follow-up action plans to equip the training halls.
- Support the development and implementation of marketing plans as needed.
- Provide a briefing on performance management timetable for clients and contractors relating to the sales process.
- Identify and resolve customer complaints and work towards customer satisfaction.
- Dealing with members of senior management daily and coordination with the department of marketing and training new employees and supervise them.
- Managing and maintaining executives' schedules.
- Preparing invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheets, databases and presentation software’s.
- Prepare invoices, reports, speeches and official financial accounts.
- Manage and organize schedules executives
- Management's representation in the internal activities of the crescent at the direction of the Director of Administration
- Assist the Director of Administration and heads of offices and units as occurring within the jurisdiction of Position
- Organize and prepare plans meetings and communications manager for administration and reminded them at the appropriate times
- identify the facts of meetings and distributed to stakeholders, and monitor the implementation of its decisions and recommendation, and inform the Director of Administration and relevant developments
- preparation of management plans in coordination meetings with the Director of Administration and heads of offices and units
- Reading and analyzing incoming memos, submissions and reports in order to determine their significance and plan their distribution.
- Opening, sorting and distributing incoming correspondence, including faxes and emails.
- Filing and retrieving corporate documents, records and reports.
- Greeting visitors and determining whether they should be given access to specific individuals.
- Preparing responses to correspondence containing routine inquiries.
- Performing general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work.
- Preparing agendas and making arrangements for committee, board and other meetings.
- Making travel arrangements for executives.
- Preparing general correspondences, memorandums, reports, schedules, purchase orders and other materials from rough draft, copy, marginal notes or verbal instructions.
- Answering correspondence as directed by supervisor.
- Maintaining appointment calendar, scheduling appointments, conferences, and meetings.
- Checking and reviewing a variety of data for accuracy and conformity to established standards and procedures.
- Collecting and preparing data for records and reports.
- Maintaining records and generating appropriate reports.
- Compiling and producing statistical information and reports.
- Making arithmetical calculations
- Reception Laboratory with Accountant income daily
- customer service (patient)
- Know all the tests and explained to the patient if necessary
- Know what type of analysis and explanation of the patient
• Bachelor degree Commerce – accounting section (scale : good)-Jul 2007