Senior Business Analyst
Oman Insurance Company
Total years of experience :18 years, 6 Months
Oman Insurance Company - Dubai, UAE
• Analyzes a full range of business concerns, needs, and requirements to identify quick wins and recommend processes, products, and solutions to meet organizational goals and objectives
• Translates business user concepts and ideas into understandable and comprehensive business requirements and design documents for new projects and system changes
• Coordinates with systems partners to confirm requirements and assess system solution
• Oversees a team of junior and mid-level analysts in handling defects resolution, service requests, change requests, reports and project implementations across the organization
• Oversees, coordinates and supports quality assurance team and system analysts on testing and validation efforts to ensure that all business and system requirements are covered and working as expected
• Provides post-implementation (Production) support to underwriting, operations, reinsurance, customer care and finance teams
• Implemented Core System Replacement Program (General Insurance). Functions included are quote creation, policy issuance, policy servicing, claims management, reinsurance, bancassurance, Oracle Finance (Integration) and Business 2 Brokers (B2B) for OIC partners
• Implemented Direct to Customer (B2C) online quote creation, policy issuance and policy renewal application
• Works with senior executives in managing and documenting business partner on-boarding activities
Provides staff training and development on newly introduced processes and applications
American International Group Shared Services - Dubai, UAE
• Lead requirements elicitation and system solution design in the Arabian Region
• Initial point of contact among local office, international branches and head office
• Functioned as a liaison between the various IT groups and the user groups to ensure production consistency and quality standards
• Lead testing and validation efforts to ensure that all requirements are covered and working as designed from system test, user acceptance test up to project implementation
• Prepared master, system and integration test plans of the project
• Coordinated closely with the local users to work and resolve issues. Acts as initial point of contact on analyzing issues identified by both local and head offices
• Created and maintained user acceptance test activities
• Provided staff training and development on newly introduced processes and applications
• Lead design and requirements gathering - effort includes close coordination with client and head office
• Involved in identifying system solutions
• Prepared master, system and integration test plans of the project
• Worked closely with business analysts on the creation of detailed test specifications
• Lead testing and validation efforts to ensure that all requirements are covered and working as designed from system test phase up to user acceptance test phase
• Created and maintained user acceptance test activities
• Coordinated closely with the local users to work and resolve issues
• Initial point of contact on analyzing issues identified by both local users and head office
• Created and maintained user acceptance test activities - effort includes providing of daily status report
• Provided staff training and development on newly introduced processes and applications
Accenture Delivery Center - Manila, Philippines
• Worked with Client Champions and Business Units to determine business needs
• Participated on design and requirements gathering and review
• Participated and represents Business Operations team in projects meetings/UATs, Release Planning and Walkthroughs, Client Release Reviews and the like
• Designed and created User Acceptance Test (UAT) plan
• Provided up-to-date investigation processes and techniques to Operation Leads and Sub-leads for a better Business Operation handling
• Performed a series of steps to query Oracle database tables and investigates UNIX files and file directories to proactively identify source of order fallout or system availability issues
• Researched Trading Partner Business Rules, End to End maps, System Definition Documents, and the like, to identify point of order fallout, and to suggest possible resolution
• Recorded and summarized analysis/investigation findings in the case(s) through Clarify CRM
• Escalated, followed up on issues and provided updates to the Clients and Trading Partners through phone and email communication
• Reviewed and doubled check notifications reporting potential issues
• Sent reports of monitoring statuses/issues to Product Quality Manager and Business Operations leads
• Updated Knowledge Base Matrices with known scenarios