ديما Al Zaharana, Finance Assistant - Accounts Receivable

ديما Al Zaharana

Finance Assistant - Accounts Receivable

Qatar Airways

البلد
قطر - الدوحة
التعليم
بكالوريوس, Major Accounting, Minor Finance
الخبرات
7 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 2 أشهر

Finance Assistant - Accounts Receivable في Qatar Airways
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ مارس 2019

▪ Sending monthly statement of account to all customers.
▪ Review statement of account and clear old due invoices with customer.
▪ Follow up with customers for payments/queries by phones, E-mails & official letters.
▪ Attend meetings with customers and prepare meeting points.
▪ Check daily bank statement for bank transfers from customers then book in Oracle system in Receipts.
▪ Set-off the reversed invoices or credit notes & set-off the invoices/credit notes with payments received by customer as per details.
▪ Issue credit notes for customers by using E-Travel System.
▪ Reconcile customer accounts to clear discrepancies or queries.
▪ Ensure that all invoices are supported with proper original LPOs.
▪ Delivery of Financial Performance.
▪ Deliver monthly closing as per target date.
▪ Effective debt collection period and customer account management.
▪ Fully reconciled debtors.
▪ Ensure all invoices are fully supported by LPOs etc.
▪ No high-risk audit observation.
▪ Proactively managing the need of the internal and external customers

Customer services Agent في Qatar Airways
  • قطر - الدوحة
  • أبريل 2017 إلى مارس 2019

▪ Answer customer calls regarding existing reservations and make new booking.
▪ Respond to questions and concerns about services and escalate calls appropriately.
▪ Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
▪ Quoting the correct fares.
▪ Issuance / re-issuance of tickets.
▪ Processing any refund.
▪ Rules of carriage.
▪ Assisted clients in understanding their available options and helped them select the right service plans for their needs.

الخلفية التعليمية

بكالوريوس, Major Accounting, Minor Finance
  • في Qatar University
  • ديسمبر 2015

Specialties & Skills

Teamwork
positive attitudes.
Computer literacy
meeting deadlines
MS Office Packages

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

Privilege Club Specialist Course (تدريب)
معهد التدريب:
Qatar Airways
تاريخ الدورة:
January 2018
Contact Centre Amadeus Refresher (تدريب)
معهد التدريب:
Qatar Airways
تاريخ الدورة:
January 2018
Introduction to Business Communication (تدريب)
معهد التدريب:
Qatar Airways
تاريخ الدورة:
January 2019
Professional Financial Accountant (تدريب)
معهد التدريب:
Continuing Education Center - Qatar University
تاريخ الدورة:
January 2020