Deena Muhtadi

Selling products using solid arguments to prospective customers
•Maintaining positive business relationships to ensure future sales
•Visit our customers on weekly basis to ensure availability of all products
•Achieve requested sales target and collection target.
•Work to find new sales leads.

This role is primarily responsible for attending customer inbound/outbound calls within standard KPI’s and resolves queries / issues directed to call center to ensure customer satisfaction. It aims at increasing customers’ satisfaction by offering best services, in addition to increase bank revenues by cross-selling bank products and generate sales leads.

Day-to-day activities include:
•Preparing and delivering lessons to a range of classes of different ages and abilities.
•researching new topic areas, maintaining up-to-date subject knowledge, devising and writing new curriculum materials;
•selecting and using a range of different learning resources and equipment, including podcasts and interactive whiteboards;
•preparing pupils for qualifications and external examinations;
•managing pupil behavior in the classroom and on school premises, and applying appropriate and effective measures in cases of misbehavior;
•Participating in and organizing extracurricular activities, such as outings, social activities and sporting events.

Ocean Freight import and export

Responsible for solving problems, answering customer inquiries and assisting customer in every single aspect over the phone.

•Receives calls from customers to answer their queries, solve their problems and provide solutions.

•Ensure updated knowledge of latest products and developments in the company and cellular industry.
•Document cases that need follow up and transfer them to entitled personnel.
•Call customer back to update them about the status of their inquiry.

•Contact subscribers suggesting new services, products and special offers that meet with their needs.
•Answer subscribers' inquiries and communicate to update them with accurate information on new services and educating them about existing services and products.
•Maintain phone call quality and make it as persuasive as possible.
•Suggest procedures and programs that improve performance and expedite processes.
•Apply any other tasks assigned by Supervisors or team leader.
•Responsible for the security, confidentiality and Integrity of all information security policies.
•Provide 1st level support to internal/​external clients.​