Office Manager
Qattous Group
Total years of experience :21 years, 6 Months
Manages the arrangement and appointments agenda of the CEO in all; meetings, interviews,
visits, occasions and normal or up normal activities. Coordinates logistics with high-level meetings
both internally and externally.
* Organizes daily work and orientation related to the CEO office to achieve the best use of the
available resources and the time of CEO.
* Organizes and prepares travel arrangements of CEO in terms of Visas, flight bookings,
accommodation and transportation. Etc.
* Reviewing correspondences and transactions delivered to the CEO office to ensure their
systematic validity and also write the required explanations on them, submitting them or referring
them to the related departments' managers and departments' heads and following what actions
have been made.
* Support other Senior Management staff on other projects as needed.
* Follow Up on Financial reports (Weekly, Monthly, Quarterly, and Yearly) and submits it to the CEO.
* Creates and develops an automated archiving system for all administrative workflows and
correspondences.
to the CEO
* Assists the CEO with daily administrative duties that include managing an active calendar of
appointments; arranging complex and detailed travel plans, itineraries and agendas and compiling
documents for meetings.
* Coordinates logistics with high-level meetings both internally and externally. Coordinates
meetings and strategic activities with the SLT, The Management Team (TMG).
* Communicates directly and on behalf of the CEO with Board members, donors, foundation staff,
and others on matters related to programmatic initiatives.
* Supports CEO in her external commitments, including service on external boards, committees and
other groups.
* Provide information and assistance to staff, supervisors and council on human resource and work-
related issues.
Follow up and track the DL Partner calendar and appointments and keep it updated.
* Follow up and submit all the weekly, monthly, quarterly, and yearly reports to McDonald's Head
Office / Dubai.
* Prepare DL Partner and top management meeting agendas andarrangements.
* Organize DL Partner and top management travel arrangements, and the visitors' Accommodation
plans.
* Provide information and assist staff, supervisors, and help the human resources department in all
work-related issues.
* Update the contact list.
* Arrange the company yearly events.
* Follow up, evaluate and maintain needed trainings for the GEL employees in restaurants
(monthly, quarterly and yearly).
* Interview and hire new GEL employees and conduct their trainings until they are ready to work in
the restaurants.
Participating in the recruitment process.
* Posting job ads, organizing resumes, and job applications.
* Orienting new employees to the organization.
* Scheduling job interviews, assisting in the interview evaluation, and ensuring the reference checks
are completed.
* Processing payroll, which includes ensuring yearly vacation, and sick leaves entered in the system.
* Support operation department in administration work.
* Organizing trips and meeting schedule for Chief of Party.
Managed and maintained the Managing Director calendar including appointments,
internal/external meetings, and conference calls.
* Drafted and edited correspondence, communications, presentations, and other documents on
behalf of MD.
* Follow up operations management.
* Secured appropriate signatures and track documents flow through the approval process on behalf
of MD.
* Provide assistance and support to Strategic Operations on various activities and staff
communication.
* Support other Senior Management staff on other projects when needed.
* Provide administrative support to MD in order to increase his availability for executive-level
responsibilities.
Providing splendid customer services to customers in a friendly and courteous manner.
* Improve customers’ banking experience with the bank by ensuring that the customers are
attended to promptly and all their challenges are resolved without delay.
* Inform and suggest new banking products to customers.
* Provide information to customers on their account status and account balances.
* Open new bank accounts according to laid down rules and guidelines.
* Suggest effective ways through which the bank can promote its products and services and
increase customer satisfaction.
* Aiding all other members of staff in other departments of the bank by liaising with them through
healthy interactions.
Issue all the formal papers from the government to register the company in Jordan.
* Prepare the management meeting agenda and arrangements, take minutes of meetings.
* Make travel arrangements and visitors Accommodation plans.
* Track and follow up all the company expenses and follow up with the accountant on a weekly
basis.
* Maintain office records and files.
* Answer received calls and makes the outgoing calls.
Writing the company policy and HR roles depending on Employers and workers Jordanian law.
* Handling all HR issues for the employees.
* Follow up all the office need and requirements.
* Tracking all the travel reservations and Accommodations.
