Fadi Bawab

Lead product ownership and lifecycle management for global ERP Interface and enterprise platforms supporting 15, 000+ users across multiple regions worldwide.

• Own product roadmap planning, backlog prioritization, release coordination, and continuous improvement initiatives.

• Act as Lead Business Expert and Product Manager for enterprise-wide digital transformation initiatives, translating business needs into scalable product solutions and actionable delivery plans.

• Coordinate Agile delivery activities across cross-functional international teams including engineering, QA, support, business stakeholders, and external vendors.

• Drive sprint planning, iteration management, release validation, UAT coordination, deployment, and post-release stabilization activities.

• Collaborate closely with DevOps and technical teams to improve delivery predictability, operational reliability, and release quality.

• Define functional requirements, user stories, workflows, and business processes to support scalable enterprise operations.

• Lead global support operations and product maintenance activities, ensuring system performance and stability.


IRIS Everywhere Project (ERP System Interface - REST API)

Lead Business Expert & Product Owner for a global enterprise system interface supporting 15, 000+ users across 120+ sites worldwide.

IRIS Everywhere is a web-based platform using REST API integration built around the organization’s core ERP system (Oracle JD Edwards), designed to simplify and modernize user interaction with complex ERP processes for internal users and requesters. The platform streamlined operational workflows through a more intuitive, user-friendly digital interface while maintaining seamless integration with enterprise backend systems.

Responsibilities included roadmap ownership, backlog management, business analysis, solution design, sprint planning, release coordination, testing, deployment, product maintenance, stakeholder management, and continuous product enhancement in collaboration with engineering, QA, DevOps, and business teams internationally.

• Managed regional ERP systems support, maintenance and training for NAME region.

• Product Owner and Lead Business Expert for ERP transformation Projects.

• Managed requirements gathering, backlog refinement, testing, release coordination, and deployment support.

• Collaborated with development teams on feature enhancements and issue prioritization.
• Coordinated UAT, defect validation, and post-release stabilization activities.
• Supervised regional support teams and delivered operational reporting and analytics.

Offshoots Project (ERP System Interface - REST API)
Lead business analyst for designing a simplified ERP system interface using REST API integration, enabling easy access for internal customers and users in small sites.

- Business analyst and interface design as business process owner on a new Upgrade project for new online system integration with JDE
- General Experience in Logistics operations including Supply Chain Planning, Procurement, Inventory management, Forecasting and MRP, Warehouse Operations and Transportation.
- Provide 1st line support for users of Oracle JDE, OSCAR Light, IRIS and interfaces to legacy systems
- Resolve moderately complex cases in ERP functional areas
- Ensure unsolved/complex cases are escalated to 3rd line support in a timely matter
- Logistics operational support & assistance
- Provide training for Key users, End users and Logisticians
- Provide data analysis and reports to management
- Contribute to the creation of a shared knowledge base
- Ensure data consistency on supported sites
- Participate in testing of new functionalities, reports, releases
- Provide Pre-Deployment, Post deployment and Go-Live Support for migration of new cites to JDE system

(Sage ERP X3 Logistics and Manufacturing Expert) with UBA United Business Applications
Tasks include:
- ERP Projects full Implementation
- Project Preparation and Kickoff
- Detailed analysis
- Requirements gathering
- Project Documentation
- Solution design and Implementation
- Key/End users Training
- Acceptance testing and designing test cases
- Post implementation support

Resumed my position with UBA United Business Applications as a Quality Assurance Engineer.
Tasks Included:
- Applying specific skills and expertise to ensure that products meet the expected objectives, requirements, and specifications.
- Create and execute test cases.
- Validate that software meets established and reasonable performance guidelines.
- Write, review, revise, and verify quality-standards and test procedures.
- Analyze test data and negotiate improvement ideas.
- Participate in review of standards, procedures, tools, and processes.
- Manage and communicate defect status and updates with other development associates.
- Work collaboratively with teammates and appointed resources to resolve issues and defects.
- Distribute workloads between peer teammates if needed.
- Handling client communications.
- Conducting meetings with developers and help in designing some enhancements and review project status and reports.
- Conduct conference meetings with the business owners to analyze and validate business requirements.
- Hold training sessions for teammates and new team members.

- Engineering Projects and technicalities
- Participation in different projects and internal company operations
- English improvement for the engineers
- Handling of all the communications with International Customers and Partners.

Applying specific skills and expertise to ensure that products meet the expected objectives, requirements, and specifications.
- Create and execute test cases.
- Validate that software meets established and reasonable performance guidelines.
- Write, review, revise, and verify quality-standards and test procedures.
- Analyze test data and negotiate improvement ideas.
- Participate in review of standards, procedures, tools, and processes.
- Manage and communicate defect status and updates with other development associates.
- Work collaboratively with teammates and appointed resources to resolve issues and defects.

- Project management tasks and follow ups
- Follow ups regarding all running projects and their percentage of completion
- Tracking the risks and issues for each running projects and their related actions
- Checking MS Visio Project Plans and their conformance with best practices
- Providing and updated the overall Projects Progress Report for top management on a weekly bases