ديبا جورج

• Provide all day-to-day administrative and secretarial support to the CIA.
• Prepare internal/external correspondence in addition to maintaining, answering and routing
correspondence not requiring the CIA’s attention.
• Manage CIA's daily appointment calendar and schedule meetings using Outlook.
• Contact point to ensure irrelevant matters/calls are not passed on to the CIA.
• Assist the CIA in preparing the pack for Board Audit Committee meetings.
• Assist with Ad hoc reports, Organizational charts etc.
• Prepare Power point presentations for Town halls and Senior Executive meetings.
• Coordinate work involving high confidential information including team performance appraisals,
promotions and recruitments.
• Maintain track of team expenses, leave schedules, D&G etc.
• Support communication activities for the Group Internal Audit's location including managing
logistics for town halls and setting up WebEx meetings.
• Coordinating onboarding activity of staff in relation to new joiners, confirmations and staff exits.
• Administering filing systems and physical records management.
• Maintaining necessary kitchen and office supplies, making requests through the office system
(Asset Management System).
• Track Department Asset Inventory.

Assist staff with general queries and provide adhoc reports as requested by Business.
• Handle leave management (HRMS) by responding to staff queries on leaves assist in update/
amendments on HRMS, provide leave reports etc.)
• Prepare staff related reports for submission to the Central Bank of U.A.E.
Assist with the development of Human Resources policies for the company with regard to
employee relations.
• Assist with the implementation of the performance management system that includes Individual
development plans (PDPs) and Performance Appraisal (Mid-Year/ Annual).
• Assist with employee communication and feedback through such avenues as HR town hall
meetings, employee satisfaction surveys, newsletters, employee focus groups, Intranet use etc.
• Continually educate employees on company policies and keep employee handbook current.
• Maintain employee related database with accurate information in terms of supervisor mapping,
job details etc.
• Ensure necessary management approvals are in place (exceptional staff cases, staff movements,
special leaves).
• Keep check on staff absence/ resumption and seek necessary approvals in cases of termination or
leave extensions.
• Manage internal and external correspondence received on HR Helpdesk by routing it to the
relevant employee/ team and ensure responses are provided within the agreed TAT.
Servicing Staff Requests
• Serviced staff requests (Salary certificate/ NOC/ Employment/ Experience letter, Bank
statements etc.).
• Processed staff loans within specified limits by assisting in calculating credit worthiness
• Monitor staff accounts on daily basis for overdrawn & cheque/ debit returns; weekly monitor for
excess credit card usage.
• Managing Staff Account closure/ total freeze of Accounts on defaulters as per policy.
• Produce adhoc reports and documents for senior team members on services availed by staff.

Executive Assistance to the Director of Contact Centre

• Assisting the Director.
• Schedule meetings and make Travel arrangements
• Calendar Management
• Handle Email correspondences on behalf of the Director.
• Prepare adhoc reports related to Business/ Department.
• Assist the Director in preparing Yearly Staff Appraisals/ Promotions/ Increments.
• Custodian of all confidential documents .

Department Coordinator
• Assist & coordinate the day-to-day activities for smooth functioning of Contact Centre Department.
• Handle all general administration work in line with Business requirements.
• Complete co-ordination of the entire recruitment process for Contact Centre by liaising with HR and teams after procuring requisite approvals.
• Consolidate / Compile data, generate MIS as and when required.
• Ensure strict adherence to policies and guidelines within the Department.
• In charge of confidential assignments and custodian of sensitive documents of Team members
• Responsible for yearly budgeting of the Department’s staff Headcount, Finance/ Expenditure, Office Equipment’s etc . and tracking the same throughout the year..
• Supervise the administrative functions of 5 Coordinators in the sub units within the Department.
• Point of Contact to HR for all confidential queries related to staff
• Responsible to ensure strict adherence to staff policies within the Department