ديبا أودهراني

Leasing Coordinator - DWC Business Center 2015 to present

• Meet clients to discuss their business needs. Explain the packages and the charges offered by the business center and close the deal
• Guide the clients to the best package available suiting their needs to upgrade to bigger offices within the business center or to actual offices within DWC
• initiate the security check
• Create the lead on the CRM- Sales force and convert it to an opportunity to get all the approvals on the system.
• Follow up with clients’ inquiries.
• Liaise with registration and licensing to help the client move forward in getting the company setup.
• Request for invoices once the company is approved.
• Manage the daily issues of the business center.
• Liaise with different departments to get the clients’ requests done in the shortest time frame possible.(Technical, tidiness, operational)
• Prepare weekly reports on the amount of leads received and the amount of clients completed.
• Send the close won cases list to the receptionist to update the business center information and assign the new telephone lines to the clients.
• Effectively manage leads and continuously updates CRM Sales force throughout the sales process to close of deal.
• Manage the renewal process working to retain every customer at a profitable margin, advising on upgrading and downgrading of facilities in order to retain the clients with Dubai South.
• Ensure the center team is delivering exceptional customer service and customer’s needs are handled effectively and efficfaciliti
• Attend Marketing events.
• Attend team meetings every other week in order to understand on the workflow, prioritizing and delegating to other departments on the pending task and to meet deadlines and customer needs.
• Following the compliance, organizational policies and standards.

Leasing Coordinator - DWC Business Center 2015 to present
• Meet clients to discuss their business needs. Explain the packages and the charges offered by the business center and close the deal
• Guide the clients to the best package available suiting their needs to upgrade to bigger offices within the business center or to actual offices within DWC
• initiate the security check
• Create the lead on the CRM- Sales force and convert it to an opportunity to get all the approvals on the system.
• Follow up with clients’ inquiries.
• Liaise with registration and licensing to help the client move forward in getting the company setup.
• Request for invoices once the company is approved.
• Manage the daily issues of the business center.
• Liaise with different departments to get the clients’ requests done in the shortest time frame possible.(Technical, tidiness, operational)
• Prepare weekly reports on the amount of leads received and the amount of clients completed.
• Send the close won cases list to the receptionist to update the business center information and assign the new telephone lines to the clients.
• Effectively manage leads and continuously updates CRM throughout the sales process to close of deal.
• Manage the renewal process working to retain every customer at a profitable margin, advising on upgrading and downgrading of facilities in order to retain the clients with Dubai South.
• Ensure the center team is delivering exceptional customer service and customer’s needs are handled effectively and efficfaciliti
• Attend Marketing events.
• Attend team meetings every other week in order to understand on the workflow, prioritizing and delegating to other departments on the pending task and to meet deadlines and customer needs.
• Following the compliance, organizational policies and standards.

• Provide general secretarial / administration support to senior managers & Directors Organizing external / internal meetings attending them and taking minutes.
• Liaising with other staff regulatory authorities, suppliers and clients etc.
• Responsible for answering & screening telephone calls & face to face enquirers.
• Making appointments and arranging travel and accommodation.
• Raising purchase orders, expense claims and arranging invoices.
• Maintaining and enhancing the working environment of the department.
• Carrying out routine administrative duties like photocopying and filing etc.
• Writing reporting and briefing papers and making presentations.
• Dealing with incoming emails, faxes and post.
• Producing board meeting papers, agendas, and facilities for meetings.
• Promoting a professional image of the company.
• Responsible for stationery acquisition including periodicals and subscriptions.
• Involved in recruitment, budgets & accounts, managing junior staff & HR issues.
Key Skills and Competencies:
• Excellent communication skills able to liaise confidently with senior management.
• Good understanding of Director level responsibilities.
• An excellent level of attention to detail.
• Able to work on your own initiative and to tight deadlines.
• Excellent word processing, shorthand and effective minute taking and IT skills.
• Audio typing, word processing and shorthand experience.
• Ability to priorities workload in a demanding team environment.
• Experience & knowledge of Microsoft Office, PowerPoint, Excel, Outlook.

Wasl Properties - Leasing Executive for commercial or residential villas/Shops and Offices and freehold properties.
(March 2010 till present)
• Greet the customers, provide them with such information they need and showing them the properties or units that are available for leasing. Screening my clients to make sure to meet their needs for their property. Doing site visits to show some available units to clients.
• Attending calls and keeping a track of my daily appointments scheduled.
• Uphold to the leasing objectives and strategies set by the line manager.
• To work on achieving strategy and targets.
• Based on the guidelines to work on sales procedures and Correspond with formal letters, leasing documents, contracts, quotation and presentation.
• Work on weekly reports submission. Maintaining an up-to-date database of tenants with their details and property requirement so as to facilitate the leasing process and to enter all the information to CRM program and get all the updated information about the property from SAP program.
• Maintaining relation with prospective tenants which includes attending meetings, communication follow up, assisting in site visits and to provide updated leasing information.
• Ensuring the property premises is well maintained and existing clients are provided with excellent customer service.
• Alongside working with securities and watchman as to have any detail information to the property required by the client.
• To interact with the marketing department for advertising of new properties and up coming projects.
• To interact with the operation department to get detail information on layout plans and specification of the property unit.
• To interact with the facility management to work on the snag list of the client before they move in to the new premises.