Project Logistics Customer Excellence Specialist
Kuehne+Nagel Group
Total years of experience :9 years, 2 Months
•Develop and maintain relationships with clients, transporter and clearing Agent.
•Growing professional relationships with various internal and external stakeholders.
•Communicate with clients regarding their deliveries and requirements.
•Inspecting shipments and recording damages or defects and taking corrective measures.
•Performing miscellaneous job‐related duties as assigned.
•Handling Air and Sea Import (DG and Non-DG) shipment for Q Companies (QATALUM, QAFCO, QAPCO, QCHEM, RLOC, QSHELL, QAFAC)
•Verification of Documents and consignee database along with HS Codes according to the Customs regulations.
•Co-ordination with Overseas agent, customs clearance, and transport team for timely deliveries to avoid demurrage / additional charges.
•Coordination with clearing agents for Air Cargo clearance within 48 hours
•Preparation of DE for the MOCI Approval for subjected shipments.
•Monitoring status of the shipments with concerned liner and update to consignee accordingly.
•Clearing the OGS system according to the arrival status of shipment for consignee reference.
•Arranging Delivery Order, B/L exchange and Gate passes accordingly.
•Co-ordination with customer warehouse team for delivery location, arrange site gate pass.
and follow up with transport agent for timely and smooth delivery.
•Monitoring all port related incidents like shortages and damage cargo by communicating with
Clearance team and arrange claim report if required and update customer accordingly.
•Acknowledging all parked invoices in system (Supplier invoices on timely basis)
•Arranging delivery of empty container back to liner site once offloading completed.
•Invoicing files within 2 days of deliver by proper follow-ups with backups documents.
•IRDA License generation (Documentation process).
•SR code License generation (Documentation process).
•Commission Processing of Agents (Creation of invoice).
•NEFT updating.
•Campaign Launching. (Monthly, Quarterly and six monthly).
•Providing Quotation.
•Agents’ data maintain and updating regularly.
•Queries solving of Agents.•Health claim settling and data maintenance.
•PIN generation.
•Arrangement of campaign qualifiers Gifts, Voucher, Trips, Seminars etc.
•Arrangement of training for Agents.
•Agency Bay updating & Decoration.•Attendance Management.
•Handling of Walk- In Customer (Policy Issuance, Solving Queries etc).
•Office Maintenance (AMC renewals, Rent agreement renewals and so on).
•HR related process (Joining and exit Formalities/ Maintenance of employee data).
•Purchase of Office related maintenance material.
•Settling of vendor payments.
•Accounts Maintenance.
•Member of Parivarthan Team (Planning of employees curriculum activities like trips, get together).
•House Keeping / Office boy - Data Maintenance, Attendance process (Joining and Exit formalities.
•Arranging of vehicle inspection through consultancy.
Human Resource Management.
Bachelor of Business Administration.