networking technician
Cloud tech infrastructure Pvt Ltd
Total years of experience :14 years, 1 Months
JOB RESPONSIBILITIES :
** Knowledge about Computer Desktop & Laptops.
** Knowledge about Computer Hardware and Network.
** Operating System (OS) Installation Windows-98, XP, Vista, 7, 8, 10, Server-2003, System Drivers with Troubleshooting.
** Manage Field Engineers and Technical Support (Remotely/Telephone).
** Manage Team Lead for Technical Support (13 Person Team).
** Installing and Managing the IP Cameras (Dahua and Hikvision and other too ).
** Managing the Access Controller (RFID System).
** Managing the EPABX system (Intercom Controller System).
** Managing the Data Backup Server (Synology Device).
** Managing the Antivirus Server (Kaspersky Security Center).
** Computer assembling and maintenance.
** Troubleshooting hardware and software problems.
** Performance Monitor.
** File Sharing, Permissions.
1) Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary.
2) Acting as the middle man between user and manufacturer when equipment has to be sent to the latter for repair.
3) Installing software, demonstrating its usage and troubleshooting when users are faced with problems.
4) Updating system software when required.
5) Setting up and solving problems with computer network systems, cabling and wireless networks.
6) Configuring email accounts through POP3, Outlook and IMAP.
7) Anti virus software installation, reporting new virus files and malware removal.
8) Maintaining back up files.
9) Setting up equipment for web conferences and other events that use computers and their peripherals.
10) Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners
1. Ensure technology is accessible and equipped with current hardware and software Main Activities
• Troubleshoot hardware, software and network operating system
• Be familiar with all hardware and software
• Be familiar with network operating system
• Provide orientation to new users of existing technology
• Train staf about potential uses of existing technology
• Provide individual training and support on request
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources