deepak katika, Team Leader

deepak katika

Team Leader

Relyus IT Services Pvt Ltd

Location
India
Education
Bachelor's degree, CSE
Experience
5 years, 11 Months

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Work Experience

Total years of experience :5 years, 11 Months

Team Leader at Relyus IT Services Pvt Ltd
  • India - Hyderabad
  • November 2014 to December 2015

Currently handling a Team of 20 members for Remote Technical Support project.
•Involved in troubleshooting of issues escalated from teams.
•Troubleshooting of the network related problems.
•Remote Support/Monitoring by using tools like GoTo Assist, LogMeIn.
•Installing network printers.
•Managing Network folder permission, password resetting, configuring user accounts.
•Updating Software Patches on Desktop & Laptop.
•Installation and upgrade of Antivirus on Client systems.
•Good knowledge on all MS Office products.
•Good knowledge on all windows client Operating System’s (Xp, vista, 7/8) related issues.
•Working experience on MAC related issues(Mac printer configurations, MS Office etc)

Team Leader at IV Support Technologies
  • India
  • April 2012 to May 2014

Clients:
•Mytechgurus
•Techies choice
Team Lead Responsibilities:

•Maintaining the Team Reports.
•Updating the Team with the ongoing process.
•Giving technical updates.
•Scheduling the team.
•Improving the team performance.
•LogMeIn rescue administration.

Technical Responsibilities:

•Basic knowledge on VMware.
•Installs and/or maintains personal computers, file servers, networking cabling, printers, other related equipment and systems.
•Providing remote technical support to the end user through LMI tool.
•Providing technical support to the end user through voice.
•Providing support for email client’s configuration. (Outlook, Outlook Express, Windows live)
•Providing support for wireless router configuration.
•Providing support for wired and wireless printer configuration.
•Providing support for MAC pcs.
•Providing support for virus and anti-virus related issues
•Providing support for VMware configuration.
•Providing support for driver related issues.
•Providing support for all the windows related issues.(IE, Windows updates etc)
•Good knowledge on virus related issues.
•Good knowledge in optimizing the system performance.
•Providing support for all windows client Operating System’s (Xp, vista, 7/8) related issues.
•Good knowledge in Office2013/365

System Security Specialist at IOPEX Technologies
  • India
  • May 2011 to April 2012

Clients:
•Support.com
•Office Depot
•Staples
Technical Responsibilities:

•Resolving Windows firewall problems.
•Virus identification and removal.(Root-kits)
•Support for Mcafee Antivirus.
•Resolving Registry errors and Windows update errors.
•Most important is System performance optimization.
•Skill full in using Autoruns and Process Explorer tools

Trainer at CAP
  • United Arab Emirates
  • July 2010 to March 2011

Providing training to students in Hardware and System Administration.
•Providing Technical assistance for students in Lab.
•Preparing Courseware and conducting Assessments

Customer Support Engineer at R.S InfoTech
  • August 2009 to June 2010

Troubleshooting Hardware conflicts in Desktops.
•Hardware assembling.
•Installing Operating System, software’s and antivirus.
•Resolving the conflicts in DMP printers.
•Resolving the conflicts regarding LAN.


Remote Support Tools :

•LogMeIn rescue.
•Team Viewer.
•Join.me
•Goto Assist

Education

Bachelor's degree, CSE
  • at IARE
  • May 2009

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Specialties & Skills

ANTI VIRUS
CABLING
COMPUTER HARDWARE
CUSTOMER RELATIONS
FILE SERVERS
INTERNET EXPLORER
LEADERSHIP
TECHNICAL SUPPORT

Languages

English
Expert
Hindi
Expert