Senior Trusted Advisor
Dell Secureworks
Total years of experience :17 years, 5 Months
The Trusted Advisor's primary function is to support customer's security initiatives throughout the life cycle of the customer engagement. Functioning as a conduit between the customer and the company by managing the customer experience as it relates to service offerings provided by the company.
The Trusted Advisor acts as security extension of the customer’s team and front line advocate for the customer. The Trusted Advisor also participates in communicating and presenting security metrics and recommendations to C-level executives of enterprise level accounts.
Responsibilities:
· Work individually and with the security teams to define security requirements, track security specific issues/concerns, provide security solutions, communicate identified vulnerabilities being introduced into the environment, and identify exceptions to policy
· Lead the development of enterprise-wide designs as well as researches, develops and recommends architectural policies and practices for current and future initiatives of the customer.
· Manage security initiatives. Report writing managing the on-boarding process, review of environment configuration and overseeing the entire customer delivery
· Research, evaluate, and stay current on emerging tools, techniques, and technologies
· Act as team lead when necessary, working side by-side with other personnel in an advisory, support and training role
· Manage multiple simultaneous projects and tasks that involve different team members and uphold a high level of accountability
Provide security intelligence and support to the Account Management Team. The level of support can vary depending on service requirements. Interlock with Senior Executives and Project Executives as well as the Director of EMEA Security & Risk Management.
Implement customer satisfaction through an effective working partnership with client and security personal.
Proactively drive compliance to customer and IBM requirements, actively managing the resolution of issues, the implementation of improvements and new services where the level of complexity requires specialist security expertise.
Manage, coordinate the client security team and perform maintenance and implementation of the account Security Policy (ISO/IEC 27001). Maintaining a duty of care to ensure that BAU activities on the account are reflected in the Security Policy (ISO/IEC 27001).
Identify opportunities to up-sell additional security services and work with internal organisational boundaries to progress those identified.
Focal point for information security knowledge for Client and partners driving security activities, delivering a consistent approach to IBM management of account security
Provide advice and guidance to accounts personnel with compliance test and SACA completion and help resolve security related issues identified.
Regularly meet with the account team to review security status, any risks, issues, incidents, outstanding activities, current and planned changes.
Account support for customer and internal security related audits/reviews.
Share security related intelligence with client; trained and competent in the use of all IT Security Management related databases.
Ensure the relevant business and IT processes are clearly defined, implemented and run with all relevant information and security controls.
Provide an independent and objective overview of an account's security status by submitting a monthly report to the IT Security Management Reporting System.
Interlock with UK IT Organisation and Account teams, identifying areas of risk, recommending actions, reviewing plans and monitoring progress of remedial actions; Risk Management Framework, best practice.
Understand and aware of all contracted Security Deliverables relevant to an account. Ensuring that contractual requirements for information risk management and security controls are satisfied
Regularly updated with all IBM Corporate Security and Security Industry Standard related Policies, Standards and Processes.
Provide ongoing feedback and suggestions to the IBM Delivery competencies in respect of potential security process improvement and identification of associated disconnects.