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Deepak Mundada, Director – AI/ML | Digital Transformation | AI/ML Products | Agentic AI Systems & Platform

Deepak Mundada

Director – AI/ML | Digital Transformation | AI/ML Products | Agentic AI Systems & Platform·United Health Group (Optum) – Healthcare

India

Master's degree, Computer Science

Work experience

Total years of experience: 15 years, 7 months

Director – AI/ML | Digital Transformation | AI/ML Products | Agentic AI Systems & Platform

June 2025 - Present

United Health Group (Optum) – Healthcare

Hyderabad, India Hybrid

June 2025 - Present

• Leading high-value, strategically aligned AI/ML product engineering teams driving enterprise
digital transformation and measurable business outcomes across large-scale regulated
environments.
• Leading the AI/ML Centre of Excellence (CoE) — defining strategy, roadmap, and governance to
accelerate enterprise-wide AI adoption while embedding Responsible AI principles.
• Architecting and delivering HealthSphere, an Enterprise AI Platform providing reusable assets
including fine-tuned AI/ML models, reusable agents, RAG pipelines with secure data access,
governance, regulatory compliance, and Responsible AI practices.
• Providing deep technical leadership across large-scale AI/ML architecture, distributed systems,
MLOps, LLM orchestration, RAG pipelines, agentic workflows, and secure enterprise integrations.
• Building and scaling a high-impact multidisciplinary organization of AI Architects, Data
Scientists, ML Engineers, Product Managers, and Engineering Managers.
• Spearheading a high-performance AI consulting culture through structured upskilling, capability
building, and mentorship programs.
• Developed a use-case prioritization framework to identify high-impact AI opportunities aligned
with cross-functional business priorities and strategic outcomes, with strong executive
stakeholder alignment.
• Delivering enterprise AI programs by leveraging vendor products and capabilities for
acceleration, combined with strong vendor management practices.
• Embedding regulatory compliance, governance, and risk controls across the AI product lifecycle.
• Communicating AI strategies, roadmaps, and transformation approaches with senior executives
and C-suite stakeholders.

Company industry:
Medical & Healthcare Equipment

Sr. Director & Chief Architect – AI/ML | GenAI | Agentic Systems | AWS Cloud | MLOps

October 2022 - June 2025

CentimeInc–Fintech

Hyderabad, India Hybrid

October 2022 - June 2025

• Architected end-to-end multi-tenant SaaS cash management platform from the ground up,
covering microservices, event-driven architecture, GenAI, cloud infrastructure, DevOps, and
ITSM.
• Designed and delivered Target-Based Dynamic Action Recommendations using LLMs,
Generative AI, Agentic Frameworks (AutoGen), and RAG to optimize cash flow with natural
language policies.
• Built and deployed an enterprise Agentic Chatbot (Super-App) using OpenAI, Llama-2,
LangChain, and AutoGen, enabling natural language access to financial data with zero
programming.
• Built BERT-based semantic invoice coding system using all-MiniLM-L6-v2 embeddings,
significantly reducing manual effort and improving customer productivity.
• Developed advanced irregular time series cash flow forecasting (SARIMA, Holt-Winters,
XGBoost) at scale for a multi-tenant, multi-account platform.
• Architected 100% Infrastructure-as-Code (Terraform) on AWS Cloud with full PCI DSS
compliance; established CI/CD pipelines and ITSM processes using Jira Service Management.
• Built and led multiple high-performing teams in AI/ML, cloud infrastructure, and platform
engineering from the ground up.
• Implemented a comprehensive MLOps framework automating the full ML lifecycle — data
ingestion, training, deployment, drift detection, monitoring, and retraining — on GPU-enabled
Kubernetes nodes.

Company industry:
Financial Auditing

Principal Architect & Engineering Lead

November 2010 - October 2022

United Health Group (Optum) – Healthcare

Hyderabad, India Hybrid

November 2010 - October 2022

• Architected and delivered large-scale AI/ML diagnostic solution for tuberculosis detection from
chest X-rays using CNN (TensorFlow, Keras).
• Led AI/ML solutions for healthcare operations: ICD/CPT claims coding, ER readmission prediction,
automated ticket routing, and FWA (Fraud, Waste & Abuse) detection using Spark, VoltDB,
Kafka, and Hadoop.
• Developed Smart Virtual Assistant using Naive Bayes, Neural Networks, SVM, NLP, and TF-IDF
for automated customer support with call routing capability.
• Architected PACS system leveraging Big Data technologies (Kafka, Spark, Flume, HDFS,
Elasticsearch) for DICOM medical image processing and real-time analytics.
• Led Innovation Center driving MVP development, PoC evaluation, and technology roadmapping
for emerging AI/ML technologies.
• Led Presales Solutions team winning multiple multi-million-dollar deals across Payer, Provider,
and Life Sciences verticals; member of Patent Review Board at Optum India.
• Spearheaded Application Portfolio Rationalization (APR) and participated in enterprise
architecture framework governance.

Company industry:
Other Healthcare Services

Education

Madurai Kamaraj University

January 2001

January 2001

Master's degree, Computer Science

India

Skills

Technology Leadership
Expert
Technology Leadership
Expert
INNOVATION
Intermediate
INNOVATION
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
LANGUAGE MODEL
Intermediate
LANGUAGE MODEL
Intermediate
COMPONENT BASED SOFTWARE ENGINEERING
Intermediate
COMPONENT BASED SOFTWARE ENGINEERING
Intermediate
PRODUCT ENGINEERING
Intermediate
PRODUCT ENGINEERING
Intermediate
GENERATIVE ARTIFICIAL INTELLIGENCE
Intermediate
GENERATIVE ARTIFICIAL INTELLIGENCE
Intermediate
Architecture
Expert
Architecture
Expert
LLM
Expert
LLM
Expert
Agentic Framework
Expert
Agentic Framework
Expert
OpenAI
Expert
OpenAI
Expert
Embedding
Expert
Embedding
Expert
GAN
Intermediate
GAN
Intermediate
VAS
Intermediate
VAS
Intermediate
VectorDB
Expert
VectorDB
Expert
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
CORPORATE STRATEGY
Intermediate
CORPORATE STRATEGY
Intermediate
DATA MODELING
Intermediate
DATA MODELING
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
ELECTRICITY
Intermediate
ELECTRICITY
Intermediate
ENTERPRISE ARCHITECTURE
Intermediate
ENTERPRISE ARCHITECTURE
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
GENERATIVE ARTIFICIAL INTELLIGENCE
Intermediate
GENERATIVE ARTIFICIAL INTELLIGENCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate

Languages

Japanese

Beginner

Training and Certifications

Certifications
JETRO Level J3
Japanese Language Proficiency: JLPT Level 2 & 3
Genomic and Precision Medicine – Course Certificate
– American Healthcare Management Certification
Certification – The Open Group Architecture Framework
Foundations: A Case Study Approach
Generative AI with Large Language Models
JETRO level J3 certification (Business Japanese Language)
JLPT – Level 2 and 3 certification
Enterprise Architecture
AHM250 certification
Course Certificate for Genomic and Precision Medicine
Machine Learning Foundations: A Case Study Approach Certification
Generative AI with Large Language Models
TOGAF Certification, The Open Group Architecture Framework