Store Manager
Adidas
Total years of experience :5 years, 10 Months
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Top Priority and focus on Key Performance Indicators (KPI’s).
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
Successfully operating Retail store of approx Area of (3000) sq.ft and Sales of Rs.40 Lacs p.m.
Responsible for day to day operations with maximum productivity and profitability.
Managing profitability of the stores by achieving daily and monthly sales targets.
Formulate daily, weekly & monthly sales, stock, POS and other activity reports.
Competitive analysis and daily comp bench marking of pricing.
Adherence to Standard Operating Procedure (SOP) in different sections/dept. of store.
Analysis on customer’s feedback and to improve service standards and better assortments.
Shrink and Expenses control
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service and sales in the digital equipment division and frozen food industry, duties included answering customer queries, problem solving and providing detailed information on new products, achieving sales targets etc.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.
Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow up.
Undergone two dissertation in Xerox and McDonald as part of my MBA and BBM programmes..