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ibtesam Tajmul, Country Operations and Performance Manager

ibtesam Tajmul

Country Operations and Performance Manager·Talabat

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 14 years, 1 months

Country Operations and Performance Manager

August 2020 - Present

Talabat

Dubai, United Arab Emirates

August 2020 - Present

• Responsible for strategy & manage day-to-day operations of large local teams to facilitate key performance metrics and oversee team objectives and delivery of business performance solutions.
• Responsible to track and improve logistics management, Cost per order (CPO), budgeting, customer experience, GMV growth, market profitability, spend management, resource and risk management.
• Collaborating closely with central product teams to test and roll out new features that improve the business process, systems and reporting.
• Engaging with several functions across the business - policy, communications, product, marketing, legal and customer support in order to launch and scale customer centric initiatives.

Company industry:
IT Services
Job role:
Logistics and Transportation

Regional Operations Lead

February 2019 - August 2020

CAREEM UBER

Dubai, United Arab Emirates

February 2019 - August 2020

for GCC Markets
* Leading, managing, driving growth roadmap & owning the
core operational functions like Marketplace, Payment and
Product across teams (Kuwait, Qatar, Bahrain) and
responsible to setup teams in these functions from scratch.
* Responsible to identify, analyze and optimize ride hailing
solutions in the regions -enhancements and fixes
to the product portfolio.
* Developing budget & cost allocation in P&L, target setting for
teams, competition analysis, consumer trends and
collaborating with stakeholders for adoption practices.

Company industry:
IT Services
Job role:
Management

Sr. Business Analyst

September 2014 - December 2018

SCHLUMBERGER –

United Arab Emirates

September 2014 - December 2018

for Global IT Operations
* Responsible for Service Level Management (SLM) processes
relating to reporting IT services provided to external and
internal customers
* Troubleshooting and resolution of critical incidents as per
ITIL guidelines
* Conducting full process analysis and research on current
policies, products and develop strategies and fixes to
minimize manual workload
* Liaising with clients, IT support groups and third party
providers when required.

Company industry:
Oil & Gas
Job role:
Information Technology

Operations Engineer

September 2011 - January 2014

ATLAS TELECOM- SKYSTREAM

September 2011 - January 2014

Responsible for handling affiliation between IT and other
business departments through consistent discussions &
cultivating business processes.
* Developed credible business relations with clients
* Inventory Management using SAP MM for recording IT
assets
* Handled activations, deactivations, upgrades on client’s end
* Responsible for technical solutions and design framework to
meet business requirements based on agreed proposal
Projects & Achievements
* Launched Educational Playbooks and comprehensible
Dashboards to monitor performance of more than 25, 000+
partners
* Led end-to-end improvement in order delay project by 15%
by optimizing food preparation time, rider drive, wait time.
* Led a project of less than 30 minutes DT and reduced the
delta between PDT and ADT to improve marketplace
reliability.
* Worked with Leadership team of EMEA to develop strategy
to reduce Cost per trip by 10%, down from $3.7 to $3.3
* Drove Qatar to become Top 5 Markets across Careem in
terms of revenue and completed 1 Million trips with lesser
ETAs and improved quality over exceeding targets.
* Optimized dispatching algorithm reducing overall customer
cancellations & improved ETAs by 2% in Bahrain & Kuwait
Careem
* Launched a project on Global Finance Reporting Repository
in Schlumberger to streamline reporting requests from
stakeholders
* Co-led a special project on Business Transformation for
Lawson in Schlumberger to reduce manual execution of
tasks.

Job role:
Engineering

Education

Birla Institute of Technology & Science (BITS)

September 2011

September 2011

Bachelor's degree, Computer Science

United Arab Emirates

courses: Lean Six Sigma Green Belt (IASSC) Certified in ITIL V3 Agile Methodology Practitioner Pursuing PMP certification

Skills

Product Launch
Expert
Product Launch
Expert
Lean Logistics
Expert
Lean Logistics
Expert
Operations Leadership
Expert
Operations Leadership
Expert
Customer Driven
Expert
Customer Driven
Expert
Business Analysis
Expert
Business Analysis
Expert
BUSINESS PROCESS
Expert
BUSINESS PROCESS
Expert
REPORTS
Expert
REPORTS
Expert
STRATEGIC
Expert
STRATEGIC
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ADOBE STREAMLINE
Expert
ADOBE STREAMLINE
Expert
BUDGETING
Expert
BUDGETING
Expert
DISPATCHING
Expert
DISPATCHING
Expert
FINANCE
Expert
FINANCE
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
ITIL
Expert
ITIL
Expert
Product Launch
Expert
Product Launch
Expert
Lean Logistics
Expert
Lean Logistics
Expert
Operations Leadership
Expert
Operations Leadership
Expert
Customer Driven
Expert
Customer Driven
Expert
Business Analysis
Expert
Business Analysis
Expert