Senior IT and Network Administrator
suwaidi engineering group
Total years of experience :23 years, 11 Months
Demonstrated extensive technical expertise in the maintenance and administration of Local and Wide Area Networks for 50 users.
Key Responsibilities
•Provided on-site and remote support to users and coordinated issue resolution.
•Instituted virus detection and prevention measures to prevent breaches and data leaks.
•Accountable for RAS connectivity, virus detection and prevention.
•Collaborated with developers to replicate, transfer and present data.
•Directed Senao Laptop bare bone assembly and software installation for custom bulky projects.
•Exhibited commitment to assisting users and resolving network and computer issues.
•Shared knowledge and trained users on new services through active communication.
•Cultivated partnerships with developers to drive issue resolution and development of fit-for-purpose IT solutions.
•Monitored and identified network issues on routers, switches, VPN, VOIP phones between Headquarter and the branches.
Key Achievements
•Led the conversion of company accounts to Peachtree Accounting resulting in improved accounting efficiency.
•Engineered HR software resulting in more effective staff time management and payment.
•Oversaw the development and maintenance of company website.
•Coordinated network restructure to ensure efficient and sustained business operation and meeting of business demand.
Analyze and Respond to security threats and monitor key systems in a WAN/LAN environment to ensure overall network performance
•Manage the security policies, group permissions, file permissions and take part in the periodical audit process to ensure the data integrity of the resources supported by the department.
•Provide Level 3 and Level 2 support to Help Desk in Problem, Change, Release, Configuration, and Service.
Key Achievements
•Craft IT strategy and drive achievement of departmental goals.
•Develop security and risk mitigation plans; actively identify and resolve system vulnerabilities to prevent data and financial losses.
•Identify and institute cost saving VPN solutions between the branches and Head office.
•Implement disaster recovery system and integrated backup strategies with zero losses along with offsite storage capability.
•Spearhead the deployment of wired and wireless networks in emerging office locations.
•Implement IT service desk software to provide service, incident and change management for hardware, software and operating system issues.
•Improved IT response time by 75%, by optimizing, monitoring and escalation solutions with multiple tools and providing a single view of system availability and health.