Security Manager
Boutique 7 Hotel & Suites
Total years of experience :27 years, 3 Months
Main Scope and General Purpose of Job:
To direct and co-ordinate the overall activities of the Security Department. To guarantee the safety of all the guests, employees and hotel property.
Give direction and control all activities relating to the Security department, ensure the hotel meets its financial and guest satisfaction objectives.
Responsible to create and coordinate trainings or anything related to employee development programs.
Managing the security in;
1. The Basement Night Club (Before EGO Urban Lounge).
2. 1UP Urban Lounge.
3. Hotel in general.
Once in every week, handle the operation as the Hotel Duty Manager.
Direct Responsibilities:
Performs duties common to all supervisors and other duties as may be assigned.
Establishes standard policies and procedures for recruitment.
Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
Be responsible for formulating the departmental plan and supervise it to be followed up.
Briefs Supervisors on function, VIP arrivals and other events, which will necessitate additional or special preparations.
Cables relationship with all guest of the hotel.
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
Conducts frequent front and back of house checks ensuring the procedures, standards of employee grooming and manning levels are in order and takes appropriate action where necessary.
Conforms to and enface policies & procedures and rules & regulations as laid down by the hotel in order to achieve the highest levels of uniformity and guest service.
Delegates to and supervise all staff within the department and assist them in preparing work schedules.
Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.
Establish control procedures in all operation aspects in accordance with hotel’s policy.
Implement and enforces safety regulations and house rules.
Investigate cases happened in the hotel. Should criminal cases are occurred in the hotel; Assist Police to do investigation work.
Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
Performs special duties as required or designated by the General Manager.
Prepare job responsibilities of the security department. Adjust and update it according to the working situation.
Prepare the plan (especially during the densely populated or vehicle period) for external traffic, so as to keep the hotel area in good order.
Prepare various monthly reports as required by the General Manager.
Responsible for implementing the policies and procedures in operation of the Security.
Responsible for the entire operations, staffing and equipment of the Security Department.
Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment.
NB: In addition to the above, manage the Recreation Department including the Gym & Pool as well.
Supervised other regular employees.
Planned, scheduled, organized and directed work; trained personnel and recommended applicants for employment or for discipline, termination or retention.
Taught and enforced safety regulations at the work site.
Established security patrol priorities.
Assisted the Security Manager in identifying high risk areas and initiated actions to reduce risk exposure.
Performed all duties of a Security Guard.
Reviewed utilization and maintenance of security equipment.
Prepared daily and periodic reports to Hotel officials regarding activities.
Took predetermined action and rendered first aid in emergencies such as accident, fire and illness.
Assisted in development of security policy and procedures.
Communicated with service users about security needs and problems.
Maintained and recommended changes and improvements in the software recordkeeping system for security guard activities.
Coordinated, managed, directed, and reported daily activities of the Security & Safety staff in the protection of visitors, staff, customers, and property in the absence of the Security Manager.
Exercised independent judgment in the implementation and enforcement of laws, regulations, and policies.
Managed the lost and found items and oversaw disposition of unclaimed items.
Assisted the Security Manager in the planning, coordinating, and directing security and safety programs to include loss prevention, parking/traffic control, patrolling of physical property, enforcement of statues and hotel regulations, inspection of facilities, and investigation of criminal act
Assisted the Security Manager in the development and implementation of security and safety procedures; ensured compliance with occupational safety and health standards, hotel policies and procedures, and applicable state and federal laws.
Conducted follow-up investigations of reports of criminal activities and violations of safety standards.
Assisted the Security Manager in the hotel's Safety Management Program.
Monitored, reviewed and tabulated Performance Improvement activities for the Department.
Assisted with 24 hour call coverage for the department.
Provided high end security to hotel assets and guests.
Ensured security of hotel premises through constant on foot -checks.
Responded quickly to security threats and emergency situations.
Monitored surveillance equipment and cameras to detect security breaches.
Ensured company employees strict compliance with rules and regulations.
Detected and prevented presence of illegal persons in the company premises.
Carried out surveillance of company premises with the aid of CCTV system
Ensured authorized people and materials enter and exit through entrances.
Provided safe entry and stay for guests.
Carried out regular patrolling of hotel and its surroundings.
Maintained hotel’s image and reputation by maintaining law and order.
Accomplished strict security set up and environment for employees, assets and guests.
Hiring and managing a team of guards.
Ensuring that all the safety and security are adhered to strictly by the staff.
Working along with the Operation Manger and regularly reviewing the security arrangement in the company.
Ensuring that customer service is of up most importance.
Liaising with retailers.
Providing adequate enough training for the security staff.
Worked in several locations as the Security Manager - Crescat Residencies, Sugar Industries - Hingurana, Ampara (Largest Sugar and Distillery in Asia).
Responsible for providing security services for Hotel and visitors, protecting entity buildings, ensures the safety and security of all visitors and property.
Activity in patrolling the parking lots and external ground, keeping logs of all security incidents.
Interfaced with the Police, CID and Fire Departments and responded to all emergency situations as needed or directed by policies.
Answered radio pages and calls in a prompt manner and prioritized calls based on importance.
Maintained the safety and security of residents, visitors and staff. Performed Identification and vehicle checks.
Overseen the security arrangements and management at the Blue Leopard Night Club which was located underground of the Hotel.
Trained in Sri Lanka Military Academy, Diyatalawa - Intake - 43 .
Served in Infantry Unit - 9 GW - Gamunu Watch.
Honorable Discharge in 1999.
Served during the peak time of Civil War against LTTE and lead the team in Operations, recce missions and other Military activities.
I have attended Mahinda College, Galle - Sri Lanka which is one of the most prestigious Schools in Asia. Students are divided into five groups namely Primary, Junior, Secondary, Senior Secondary and Collegiate. I have completed all the stages very successfully whilst passing GCE O/L and A/L.
Second language skills are seen as an asset enhancing the study of all other fields and which provided with me practical as well as theoretical bases for a variety of paths after graduation. I have studied in second language-related areas such as linguistics and literature and used my undergraduate experience and background as a complement to careers in fields such as the arts, government or public service, volunteer work, technology, business and management, law, and other areas in which proficiency in a second language and knowledge of other cultures is of great benefit.l have typically majored in Modern Languages allowed me to acquire communicative language proficiency in my language of specialization. I have taken courses in culture and civilization provided me with a solid foundation in the main currents in national literature as well as artistic and social movements. I have integrated study of cultures with skill development in reading, writing, and aural/oral communication. In addition, as a major in Modern Languages I have developed a perspective on the learning and use of second languages, from both a social and cognitive point of view, within the society in which I live and in an increasingly global communal environment. As a language major I have been guided to develop personal interests by taking courses in other disciplines such as the fine arts, history, psychology, philosophy, and other humanities and social sciences.
