Head of Training and Development
Al Rawabi Dairy Co
Total years of experience :21 years, 7 Months
Reporting to the Head of Sales & Marketing, My role was to ensure staff in Sales & Marketing
division are constantly equipped with the required skills, knowledge and right attitude to support the
company’s business and Sales objectives and its commitment to product quality, service excellence and
operational efficiency by ensuring, TNA, Training Plan, Training Delivery, Training Evaluations and
Training audits are conducted to training policies and procedures.
• Ensured training need analyses are conducted in the division to ensure person-specific training needs
are identified.
• Actively involved in Sales Distribution and Wastage Management from an L&D perspective.
• I had ensured that all employees have an ITP to ensure identified training needs are formulated into
training plan.
• Monitor of training plans of external and internal trainers to ensure planned training programs are
executed.
• Designed and implemented the development of competency-based training curriculum for jobs to guide
training staff in identifying training needs & developing.
• Ensured proper induction and On-Boarding of new employees to make them aware to company culture,
policies and procedures, and overview of the job they are hired.
• Prepare a training budget for the division to ensure identified training programs expenses are paid.
• Conduct training audits in the regions to ensure compliance to training policies and applicable
procedures.
• Ensure the design and development of training programs in coordination of Sales Managers and Head of
Sales and Marketing to deepen the employee’s grasp of job-related knowledge and skills.
• Ensure all external training programs are evaluated to ensure coherence or structure of the session,
trainer’s effectiveness is to company standard.
• Develop training packages and conduct training for IT system, other projects to ensure the use of the
new systems and working procedures by staff.
• Developing content and delivering the same to the Sales Management team as per business
requirement.
• Launched several Sales Improvement programs with the support of the Sales Management team to help
the Organization meet its annual Sales Budgets.
• Compiled and analysed feedback with HR manager on training effectiveness, and formulate a plan of
action to address training matters, or update the management or regional concerns drawn from such
feedback.
• Ensured all jobholders has well-defined job descriptions by participating in job writing with the co-
ordination of the jobholder and HR manager.
• Validated and updated job curriculums in co-ordination with HR Manager and regional training mangers.
• Ensuring staffs have good awareness of safety and safety policy to ensure low accident rate in the
division.
• Providing feed back to the Group Safety Manager on the effectiveness of promoting safety policy
standards and procedures.
• Represented the Sales & Marketing department in ISO/HACCP audits.
• Designed and Conducted Recruitment for the Sales & Marketing department.
• Reviewed, revised and documented the Sales & Marketing departmental Manual and SOP.
Achievements:
✓ Saving of AED 200, 000 through Internal Training Programs.
✓ Helped achieve the Target Sales Volume Margin for 5 Years in a row for the region through extensive
Training and Coaching.
✓ Reduced Wastage in Dairy and Juice category through Distribution Interventions
✓ Designed and Conducted the ESAT Survey in the Department for 1500 Employees.
✓ Reduced the cost of Recruitment by through developing internal candidates by developing a robust
Supervisory Development Program
Reporting to the Managing Director with a Team Size of 6 Trainers. Mobilising, assessing
training needs, and designing and delivering training solutions that produced measurable results to the
employees and organization as per the Corporate Policies.
• Business Development for Chifley Business School MENA. Providing able Client servicing to the
Organisation and developing the client base for Corporate Training Initiative
• Continuous research and understanding to design the Content for a host of Corporate Clients for Chifley
across various sectors.
• Assisting the Clients to Design, Roll-Out and Implement an integrated training plan process covering
both behavioral/soft skills and functional training programs - flowing out of the performance
development process for a host of clients. Interacted and worked closely with department heads to
identify training needs
• Designed and wrote the Job Descriptions for clients and conducted Job Evaluations.
• Lead and managed a team of professional trainers and Marketing Team to deliver best in class quality
programs and Client Servicing.
• Develop / Revised / Updated and evaluate courses using relevant training methodologies. Development
of Group Training Plan. Ensured adherence to training schedule and implementation of planned inputs.
Facilitating training needs identification of all employees both behavioral and functional/technical
capability development.
• Designed the annual training calendar for Clients
• Conducted Short Certification Courses for Chifley on HR, Recruitment, Training, Leadership, Supervisory
Skills, Presentation and Communication Skills.
• Planned and managed the training budget for the organization.
• Liaised with training companies for sourcing programs (Local & Oversees) to design and develop
appropriate training programs based on the skill-sets required for candidates to excel in performance.
• Identified and recommended programs for the Senior Management for the organization
• Updated and revised Training policy / manual periodically for clients. Planned and overseen the
management of the logistics of Training and Certification delivery.
• Developed subordinate knowledge and skills to enhance performance of the Training Team.
• Conducted BBA programs for Chifley Business School.
• Knowledge sharing and complete responsibility for a complete Learning and Development Process
• Monitored registration and attendance of participants to training programs and takes up with concerned
people corrective action where necessary; Gather feedback on the effectiveness of the processes, and
makes suitable modifications to processes
• Streamlined and eliminated costly and time consuming processes to maximize training management
efficiency;
• Ensuring the maintenance of records and documents for compliance to process and policies of the firm
• Identification of Training Information System objectives and specifications. Creation of integrated
training and development database.
Reporting to the Regional General Manager with a team size of 6 Trainers.
• I am heading the Regional Training function for Almarai Company and am responsible for meeting all
Training and Development requirements for 2 key regions viz. U.A.E and Oman. Able to lead and
motivate multicultural and mixed teams
• Developed and implemented Almarai’s Global learning strategy for 3000 employees across the 2
countries and 17 depots
• Enterprise level Responsibility for all internal & external training and education.
• Manage staff of five Training Professionals responsible for assessing training needs, and designing and
delivering training solutions that produced measurable results to the employees and organization as per
the Corporate Policies.
• Managed design, development and delivery of approximately 40 classroom sessions across the Gulf
every year on Sales, Customer Service and Management.
• Spearheaded the Graduate Development Program in Oman aimed at Localisation and successfully
achieved a Localisation of 85%.
• Implemented first ever Supervisory & Leadership Development Training (Tatweer) that offered a career
progression for all the Employees in the region.
• Designed the 3 Level Training Curriculums for all the 32 Positions in the Division.
• Successfully created and maintained MIS and developed periodical management reviews detailing the
ROI.
• Designed and developed the Job Descriptions for all Positions.
• Effectively controlled a Training Budget of AED 1.3 Million.
Reporting to the Operations Head with a team size of 5 Trainers
• Responsible for assessing training needs, and designing and delivering training solutions that produced
measurable results to the employees and organization.
• Training Project Manager for 300 employees. Developed project plan. Conducted needs analysis.
Designed and developed all training materials. Delivered all training sessions Monitor and adjust need
for language training and cultural awareness development.
• Conducted Voice, Customer Service and Sales Training for all staff
• Designed, Delivered effective Learning and Development solution to all Telecomm Staff in the region
achieving a CSat Score of 96%..
• Evaluate existing training courses and assessed their effectiveness and suggest improvements and
modifications to course design and delivery.
Achievements:
✓ Consistently received superb evaluations for training and kudos for development efforts.
Activity Details and Achievements:
• Reporting to the Training Manager with a team of 2 Trainers.
• Senior Trainer on the team that blueprinted and tested the Learning Management System.
• Member of the TEM administration team for the Customer Service and Sales Division. Developed
and delivered training materials for the both interfaces. Delivered all training sessions (live &
WebEx).
• Designed various modules for manager's training program including Leadership Skills, Motivational
Training, Anti-Fatigue workshops, Attrition handling workshops and exercises.
• Completed an extremely rigorous 8-day TTT and certified to instruct a comprehensive Sales Force
Automation program (SFA) for One Tel. Also certified in numerous subsidiary programs
• Certified Voice Coach and designed modules (incl. Cecil Berry’s for neutralizing accent) for the Voice
and Accent Training.
• Have monitored and groomed 4 process trainers. Have been responsible for designing their KRAs,
leaves, and appraisals
, Certified HRM and Training Practitioner,
courses: Passed GNIIT Diploma
- 2002 Jun: Sr. Copy Writer, Sketch Advertising, Kolkata