Sales Manager
UNACADEMY
Total years of experience :9 years, 1 Months
1. Recruiting the right candidates to build a successful sales team. From crafting job descriptions to conducting 200+ interviews.
2. Working closely with the business team to identify and suggest changes in the value offerings of our product has been a valuable experience.
3. Created training decks and conducted refresher trainings which made all the difference.
4. Worked with the QA team to identify key quality metrics, develop a framework for auditing, and track progress over time.
5. Managing & partnering with third-party outsourced agencies to help increase and drive revenue. Setting clear expectations and achieving our shared goals.
6. Set up a robust review process, develop clear performance metrics, and provide effective coaching to help my team achieve goals.
7. Built strong relationships with colleagues across different departments for expediting operations work.
8. Liaising with team leaders and process managers to ensure smooth operations between various categories with a common end goal of delivering top performance across teams.
1. Managing Sales Revenue target of 3 Crores per annum.
2. Handled a team of 4 Business Development Executives - PAN India Sales Team.
3. Monitoring the BD team by conducting weekly and Monthly reviews and improving the team’s ability to prospecting, farming, and closing deals.
4. Assisting and Supporting BDE by taking client calls to close deals wherever necessary.
5. Overlooking end to end client onboarding process. (Meet client Requirements with available resources or onboard third-party vendors, SLAs, Hiring, Training, Go Live, and Meet Monthly targets basis the SLAs)
6. Working closely with Developers and IT teams to meet client requirements of configuring Dialer, Develop / Integrate CRMs (Salesforce, ZOHO, In-house CRM etc.), Data flow, Develop dashboard for each client with the Daily and Monthly performance reports.
7. Maintaining close relationship with the clients to manage retention and ensuring process is scalable.
8. Working closely with different stakeholders (HR, Operations, Finance, Admin and Trainers) for timely development and implementation of resources.
9. Managed escalations from clients by acknowledging, analyzing, and providing solution to client’s issues. Overlook day-to-day activities of the operations team to ensure each project is streamlined.
10. To identify area of improvements and provide analytical solutions to the TL, QA, and Operations Manager to
ensure the targets are met.
11. To enhance profitability, productivity, and efficiency throughout the company’s
operations. Submit marketing Ideas to get more leads.
12. Managing Google Ads.
1. Managing sales revenue target of 9 Crore per annum.
2. Handled a team of 15 Executives for Inside Sales
3. Responsibilities included Hiring, Training, delegating work assignments reviewing performances and giving feedback for the team.
4. To identify areas of development and train agents on their shortcomings.
5. To participate in client meetings, if necessary and add value towards overall process excellence.
6. To participate in Joint calibration sessions with quality managers to fine tune quality
7. To monitor and ensure adherence to service levels based on Service Level Agreements
8. Monitoring the team pitch for branding and advertising ideas to the clients as per their Marketing Goals and execute the campaign.
9. To ensure Input metrics are met by the team.
10. Focus on end-to-end client servicing.
11. Conduct quarterly reviews, personal development coaching and performance assessments.
12. Monitoring calls to ensure achievement of key performance metrics.
13. Building and enhancing relations with stakeholders at regional level, to drive business.
14. Driven a growth of 120% YTD for the FY- 2019-20 against FY 2018 -19 - It was 7.5 Cr
1. Managing sales revenue target of 7.2 Crore Per Annum.
2. Manage a team of Customer service executives to deliver superior customer experience.
3. Training and development of team to offer best in industry customer experience.
4. Mentoring the team to identify potential clients by Market Research and understanding the current situation in the industry.
5. Work closely with the team to deploy successful marketing campaigns and own implementation from media planning to execution.
6. Reviewing daily results. Providing updates to VP on business and plans.
7. Focus on renewals and retaining existing clients to increase the business value.
8. Manage team strength and occupancy through Recruitment and other staffing measures.
9. Act as an escalation point for customers to resolve any outstanding issues.
10. To conduct yearly performance appraisals.
1. Handling a team size of 10 Inside Sales Team.
2. Prepare daily sales and customer service reports.
3. Working with the senior leadership for the development and implementation of strategies to boost and increase sales.
4. Establish short term and long-term strategies of the customer service function in accordance with the mission and goals of the organization.
5. Develop and implement standard operating policies, procedures and other “best practices” to govern and run the customer service function efficiently.
6. Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.