Customer Relationship Manager
Audi
مجموع سنوات الخبرة :9 years, 8 أشهر
I possess 3 years of customer service experience in various industries including both telephone and in-person venues. In my position as Customer Service Lead at Audi I process customer exchanges handle disputes and answer questions.
I am flexible and detail oriented. I enjoy the challenge of helping to resolve issues and make customers satisfied. My pleasant personality combined with an ability to think critically and resolve problems quickly make me an ideal candidate for the position of Customer Relationship Manager. I have often been praised for my diplomacy and tact. I feel I would bring this same level of professionalism to your company as Customer Relationship Manager.
I possess the qualities and expertise to work well with your team and its client base. Please contact me when it is convenient for you in order to discuss my qualifications in person. I look forward to hearing from you and thank you for your time.
Accomplishing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity
Maintaining quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Corporate Secretaryship