IT Manager
Geoscience Testing Laboratory LLC
Total years of experience :17 years, 0 Months
Achievements:
• Successfully Implemented the new ERP SAP B1 Hana system for the Group Companies.
• Successfully Implemented the paperless operations and achieving solution to the laboratory operations.
• Successfully Implemented the DR solutions in Azure cloud for the critical applications and servers.
Responsibilities:
• Provide leadership for the IT team and to ensure a best-in-class IT function.
• develop a high performing IT team.
• create a culture of continuous improvement.
• manage the IT budget and oversee all projects to ensure they are coming in on budget and hitting key milestones.
• prioritize and plan all IT equipment is available and downtime is minimized.
• Manage IT security and compliance.
• Conducting risk assessments, process maturity reviews and control testing to a defined and consistently applied methodology.
• Working with senior leadership/exec to shape the IT strategy for the business in line with wider business plans.
• Coordinating and managing multi-site software and hardware implementations and other projects.
• Provide regular reports to senior management which may include asset sheet management and IT performance.
• Carrying out fault diagnosis, troubleshooting and appropriate problem/incident management.
• Implemented the new ERP system (EPICOR) to the group of companies and it has been successfully implemented with their best business practices.
• Implemented helpdesk for IT support to resolve the end user queries on the timeline and new IT policy to maintain the data security of organization.
• Architected, managed, and implemented for Citrix, WAN (Fortinet), DR Backup system, and IP phones (Alcatel).
• Multi- Company configuration on Epicor 9
• Material Requirement Planning setup configuration.
• Consolidation setup of intercompany in Epicor 9.
• CRM implementation for monitoring the salesperson sales performances and win- lose condition of quotations.
• Barcode implementation for warehouse to handle the inbound and outbound process of the material and integrated with EPICOR
• Company creation and other setups related Epicor 9
• System Requirement Study of the company and its associate companies.
• Accountable for Software data accuracy in various modules and reports.
• Periodical checking of data being populated and whether it is online with our business and system requirements.
• Planning the stages of the project and how each affects the business
• Implement and maintain Software and Hardware as per requirement of the company.
• Installation and configure the software for network and improvise features.
• Manage trouble shooting and identify solutions that support business process.
• Prepare necessary reports as required by end users upon approval from the management.
• Liaise with software suppliers/technical contacts to get all necessary details to define consistent technical specifications of the software and update the management.
• Handle the administration of the server and networks.
• Recommend the management about software related practices, new technology and methodology.
EPICOR 9 Specialized Functionalist
• BAQ / BAQ Crystal Reports
• BPM
• BAM
• Customization
• Dashboard Reporting
• AFR
• Information Worker
• Enterprise Search
• Service Connect
• MS SQL Server
• Microsoft Reporting Services
Epicor Responsibilities
• Implemented SCM Modules and Training in Epicor (Purchase Management, Inventory Management and Order Management)
• Conduct Scooping Study and prepare Business Mapping Report
• Identify Gaps through Gap Analysis sessions
• Ensure the client understands the business process change required to successfully implement the ERP
• Ensure the implementation team understands the customization required to meet the client’s specific needs
• Installation of Epicor 9 unicode and non uni-code
• Installation of all Epicor 9 Components including AFR, EPM, HCM, Services Connect, AQM and other Epicor products
• Installing Epicor Services packs and Patches to the Epicor servers
• Resolving Installation Issues in the Epicor
• Creating BAQ and BPM on Epicor Application Server.
• Creating Service Connect Workflow for Epicor business processes
• Creating Dashboard based on the user requirement
• Creating Reports using Crystal reports 11 and added to Epicor application
Network and Server Support
• Managing servers like Windows Sever 2008 R2 Domain Server, Database Server, and Application Server for epicor, and SUSE Linux server.
• Scheduling Backup as per per-defined frequency and policy.
• Monitor the network, utilization of server, Security logs
• Trouble Shooting Network, hardware, and software problems
• Configure and maintaining and monitor infrastructure components like routers, switches etc.
• Complete Post-installation review to validate successful software installation
• Understand the requirements for the practices and keep the clients updated in the job progress.
• All internal and customer related installation of software and applications
• Carefully study the installation scripts and create documentation for each experiences
• Provide training to customer executives where required
• Installation and configuration of Databases like MS SQL Server, Oracle, and Progress.
• Installation and Configuration of Web Server like IIS 7.5 and apache web server.
• Implementation of Windows 2003 domain.
• Active Directory users and groups management.
• Updating servers with latest service packs and hot fixes.
• Troubleshooting Active Directory replication problems.
• Responsible for managing DNS, DHCP, IIS server etc.
• Configuration of the desktops, laptops and joining them with the Domain/ Network.
• Installed software, patching, upgrading and maintenance of operating system.
• Implement Cognos BI 8 Server on Windows 2003 Server and configure in IIS.
• Configure & Managing firewall.
• Installation, Configuration, Maintenance and troubleshooting of the Servers and Desktops.
• Installation, Configuration, and troubleshooting of Wireless Network.
• Hardware & Network installation, Maintenance, and upgrading.
• Configured and Managing Network Printers.
• Supported SAP on Windows 2003.