HR and Admin Officer
Tarsam Image
Total years of experience :17 years, 2 Months
Office Administration / HR
• Manpower Planning: Plan and prepared head count budget department wise according to business operations in UAE, Oman, Doha and Azerbaijan.
• Recruitment & Deployment: Exposure and expertise to overseas recruitment for hiring high volumes of support level staff (Laborers, Admin Clerk, etc.), Hunting for Senior Profiles Internal promotions through timely Up gradation & deployment methods for support staff and admin staff.
• Induction: Conduct orientation program to new employees; Explain to the staff of important rules and regulations. Coordinate with departmental heads for necessary briefing for new staff.
• Training & Development: Develop annual training plan and ensure proper implementation of the training schedule/calendar. Responsible for implementing the training programs for the admin staff and laborers; documenting the training events; coordinating for trainings; maintenance of training records; feedback on training & submission of MIS report on training; Conduct induction trainings, trainings related to new policy implementations and any new updates.
• Employee Relations: Develop and Maintain strong employee relations between the staff through clear and effective communication between the staff and senior management team; solve employee conflicts; address on disciplinary issues, record their disciplinary proceedings; ensure established systems are followed
• Database maintenance & Maintenance of personal files: Creation and maintain data base of all the staff through Epicor (Iscala); regular and timely updating of database in Epicor (Iscala); Create inputs for the proposed performance based increments to staff; Maintenance and regular updating of personal files of all staffs
• Policies and Procedures: Develop HR Policies and Procedures; Job Descriptions, Accountabilities, KPIs (Key Performance Indicators) & KRAs (Key Result Areas) for staff and Assessment Procedures
• Performance Management: Developed and Responsible for conducting annual performance appraisals through job study and job analysis methods Conducted competency analysis and developed competency and staff evaluation/assessment methods for staff development and training processes. Undertaking regular salary reviews
• Compensation and Benefits: Monitor competitive trends in compensation and benefits, and identify company’s position compared to other organizations. Conduct Compensation reviews, building salary proposals for newly recruited staff & existing staff, based on existing salary ranges and peer salary comparison. Preparing Final settlement, Gratuity, Leave salary and all employee benefits.
• Payroll: Administering payroll and maintaining employee records. Also, Responsible for payroll input including monthly attendance, record of leave, absentees, loss of pay, ex-gratia payments, visa & medical reimbursement fines deductions - RTA, traffic and police; HRA; Handling all leave applications (Earned leave, sick leave maternity leave etc).
• Passport & Work Permit Control: Responsible for safe custody of passport and work permit of all the staff; maintain all relevant issue and receipt documents and submit timely report on the activity.
• Resignations / Terminations: Responsible to conduct of exit interviews; feedback on exit interviews; inputs for final settlement and transfer of personal files to accounts department
• PR & Administration: Responsible for day to day administration, coordinating all Labor Law related issues, PR activities like processing of new visa, visa transfer, visa cancellation and submit timely report based on the activity.
• Staff Welfare & R&R: Responsible for staff welfare activities of (Sports Meet, Fun Days) and ensure R&R Initiatives.
• Fines & Complaints: Record all of complaints, traffic, police and garage fines and submit periodical reports
• Monitor surface transport arrangements including administration & control of drivers.
• Managed to complete an ERP project all alone
• Responsible for implementing HR strategies and policies as per the management requirements
• Employees master creation is by using Oracle HRMS
• Handling recruitment and selection process such as screening of sourced candidates, arranging for initial interviews, issuing offer letters and describing the job descriptions
• Maintaining & building the CV database and updating the tracker for the same
• Administering psychometric, typing or drafting tests of the candidates, conducting reference checks and verification.
• Conducting employee orientation, induction, training, counselling, etc. • Reviewing headcount for monthly payroll generation, answering to employee grievances, managing employee and public relations with PRO
• Drafting of policies and procedures, manuals, offer letters, employment contracts & non-disclosure agreements, bank or salary letters, experience certificates, disciplinary notices, Admin/HR forms or templates, job specifications &requisitions, etc.
• Collaborating with the Line Managers to understand and implement policies & procedures
• Managing & facilitating performance appraisals through 360 degree tools
• Leading Customer Service Team within the recruitment Administration Dept. for issuing salary certificates, N.O.C letters, etc.
• Creating weekly report on new joiners, monthly leave summary reports, create and maintain all personnel files (including labor) in a confidential & orderly manner
• Liaising with the Local Municipalities and other Government Regulatory Departments to carry out public relations affairs such as procuring trade license, business registrations or renewals, product registration or franchises and accreditation
• Arranging for visit & transit visas & labor card processing(for newly joined employees), medical test scheduling, visa stamping and contract executing
• Following up of visa processing for new employees till the final stamping is done
• Serving as a custodian of passports, employee files, educational certificates, labor cards & contracts, etc.
• Keeping abreast of the changes as announced by U.A.E Government and updating the knowledge on U.A.E Laws & Regulations Highlights:
• Instrumental in making the structure of the Appraisal System from a complex to a more employee friendlyone
• Efficiently organized activities like blood donation drives, annual football & cricket matches. • Merit of receiving extra bonus as recognition for the extra efforts put in such as internal promotions, yearly increments etc.
Manpower Planning: Plan and prepared head count budget department wise according to business operations in UAE, Oman, Doha and Azerbaijan.
Recruitment & Deployment: Exposure and expertise to overseas recruitment for hiring high volumes of support level staff (Laborers, Admin Clerk, etc.), Hunting for Senior Profiles Internal promotions through timely Up gradation & deployment methods for support staff and admin staff.
Induction: Conduct orientation program to new employees; Explain to the staff of important rules and regulations. Coordinate with departmental heads for necessary briefing for new staff.
Training & Development: Develop annual training plan and ensure proper implementation of the training schedule/calendar. Responsible for implementing the training programs for the admin staff and laborers; documenting the training events; coordinating for trainings; maintenance of training records; feedback on training & submission of MIS report on training; Conduct induction trainings, trainings related to new policy implementations and any new updates.
Employee Relations: Develop and Maintain strong employee relations between the staff through clear and effective communication between the staff and senior management team; solve employee conflicts; address on disciplinary issues, record their disciplinary proceedings; ensure established systems are followed
Database maintenance & Maintenance of personal files: Creation and maintain data base of all the staff through Epicor (Iscala); regular and timely updating of database in Epicor (Iscala); Create inputs for the proposed performance based increments to staff; Maintenance and regular updating of personal files of all staffs
Policies and Procedures: Develop HR Policies and Procedures; Job Descriptions, Accountabilities, KPIs (Key Performance Indicators) & KRAs (Key Result Areas) for staff and Assessment Procedures
Performance Management: Developed and Responsible for conducting annual performance appraisals through job study and job analysis methods Conducted competency analysis and developed competency and staff evaluation/assessment methods for staff development and training processes. Undertaking regular salary reviews
Compensation and Benefits: Monitor competitive trends in compensation and benefits, and identify company’s position compared to other organizations. Conduct Compensation reviews, building salary proposals for newly recruited staff & existing staff, based on existing salary ranges and peer salary comparison. Preparing Final settlement, Gratuity, Leave salary and all employee benefits.
Payroll: Administering payroll and maintaining employee records. Also, Responsible for payroll input including monthly attendance, record of leave, absentees, loss of pay, ex-gratia payments, visa & medical re-imbursement fines deductions - RTA, traffic and police; HRA; Handling all leave applications (Earned leave, sick leave maternity leave etc).
Passport & Work Permit Control: Responsible for safe custody of passport and work permit of all the staff; maintain all relevant issue and receipt documents and submit timely report on the activity.
Resignations / Terminations: Responsible to conduct of exit interviews; feedback on exit interviews; inputs for final settlement and transfer of personal files to accounts department
PR & Administration: Responsible for day to day administration, coordinating all Labor Law related issues, PR activities like processing of new visa, visa transfer, visa cancellation and submit timely report based on the activity.
Staff Welfare & R&R: Responsible for staff welfare activities of (Sports Meet, Fun Days, Weekly and Quarterly Programs) and ensure R&R Initiatives.
Fines & Complaints: Record all of complaints, traffic, police and garage fines and submit periodical reports
Monitor surface transport arrangements including administration & control of drivers.
Managed to complete an ERP all alone
Job Profile
As a Human resource coordinator I assist the senior members of the organization’s human resources team in helping to maintain accurate records, coordinating recruiting activities, reviewing resumes, scheduling employment interviews, and checking backgrounds and references. Producing accurate reports on team performance for senior managers.
Preparing daily workloads for staff & co-ordinating the daily allocation of work.
Finalising paperwork for when a member of staff leaves employment.
Compiling the following data about employees: payroll - such as hours worked and also timesheets.
Making sure that all employee records are accurate and well maintained.
To ensure high quality (HR) procedures were in place, which is in line with the UAE legislative and Company policy..
Have been a mentor for new trainers by up-skilling them on the process.
Conduct Training
Ensuring all administrative and IT records are entered and updated correctly..
Job Profile
Handle Customer inquiries, complaints, billing questions and payment service requests. Manage a high-volume workload within a deadline-driven environment
Successfully diffuse volatile customer situations.
Make service changes, recommend service options and schedule installations for phone. Provide detailed and accurate accounts to calls for preventions of future audit issues. Consistently meet and exceed supervisor expectations
Awarded with Employee of the Month for commitment of going above and beyond the call of duty on a regular basis
Viewed as an excellent team player.
Cross-sell services : Upgrading customers on national service plans, International calling plans and phone and internet packages
Consistently meet performance benchmarks in all areas (speed, accuracy, volume)
Job Profile
Served customers in a retail establishment. Handle Customer inquiries, complaints, billing questions, payment service requests and collections.
Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock apparel.
Nominated for U.K trip for performing consistently.
Streamlined the product information search and process by creating a detailed product intranet site, reducing the average representative call by 45 seconds.
Acted as interim call center supervisor, monitored call center representative phone calls and provided necessary performance feedback.
Designed developed and launched successful employee recognition program whereby the top advisor are recognized with prizes and lunch with the company president. The programme is still thriving today.
Selected to train 20 new customer service representatives. Functioned as ongoing lead trainer and assured consistent quality of service and professional environment.
Was trained on Human Resource Management - Leadership and Personality Management..
Coordinating with HR to prepare report on performance.
Job Profile
Providing swift resolutions to customer complaints, ultimately repairing trust and winning loyalty
Demonstrate sense of urgency in busy call center environments.
Possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.
Demonstrate outstanding problem solving and active learning skills- able to diffuse difficult customer situations with tact and ease.
Acknowledged for unwavering commitment to providing exceptional customer service.
B.A in 2007-2008 Nowrosjee Wadia College
Higher Secondary Certification -Nowrosjee Wadia College (University Of Pune)