Deffreen Ligorea R

• DHA Compliance: Secured DHA approval by preparing and submitting 40+ course documents, ensuring 70% adherence
to strict regulatory guidelines.
• Executive Support: Managed executive schedules and appointments to improve organisational time management and
productivity.
• Project Management: Coordinated multiple administrative projects simultaneously while consistently meeting deadlines
and organisational goals.
• Marketing: Created and managed engaging marketing content to boost brand presence and visibility.

• Transaction Processing: Accurately processed 60+ daily financial applications, adhering to internal SOPs and regulatory
requirements.
• Quality Assurance: Reviewed and approved subscription documents, significantly reducing errors and ensuring financial
compliance.
• Risk Management: Identified and escalated process discrepancies to maintain operational risk control.
• Customer Support: Resolved complex customer queries via internal systems, collaborating with departments to ensure
high satisfaction