IT Applications/Relationship Manager MEAI
Harsco
Total years of experience :23 years, 3 Months
Manage and maintain the organization’s repository of business applications and systems through best practices and the appropriate staffing and management of a technical team. Plan and coordinate the processes required for the provision of business applications and systems necessary to support business unit operations. oProvide IT Leadership, Direction, and project management for the MEAI Business and ensuring that the business maximizes its IT investment in Oracle and other strategic initiatives and technologies.
oImplementing iExpenses and OTL for time capture and project costing across the MEAI Business.
oResponsible for the design, development, implementation, maintenance and security of all business application systems.
oResponsible for proposal and contract preparation, cost/benefit analysis, system analysis and design programming and implementation activities for new application initiatives.
oDevelop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources.
oConsult with management and review proposals to determine goals, time frames, funding, procedures for accomplishing project, staffing requirements and allotment of resources.
oFormulate and define technical scope and objectives of business applications.
oEstablish standards and procedures for reporting and documentation as it relates to business applications.
oManage and negotiate non-enterprise vendor software contracts and license agreements, with director approval.
oPrepare status report and keep management, client and others informed of development status and related issues.
oKeep informed on recent developments in the use of IT.
oEnsure all application related activities comply with the global Harsco compliance standards and procedures.
oAssist in the deployment, management and support of enterprise business applications, as required.
Based in UAE Office and reporting to Global Tech. Services Director and Regional Finance Director for MEAAP.
oResponsible for all IT migrations/operations/maintenance/support for HARSCO for the entire MEAAP Region. Based in UAE, travels regularly to regional sites
oManages over 14 countries and 35 sites in the MEAAP Region mostly connected through IP MPLS, Leased Circuits, and 3.5G Broadband. Directly responsible for over 300 users, 16 File/Printer Servers, Citrix, Linux and Oracle DB Servers.
oConstantly liaising with local and regional ISP’s, vendors for support and implementation related issues and strictly monitoring the SLA and OLA are followed with them.
oResponsible for installation, administration and maintenance of site servers, network equipment(Cisco Routers, Switches, PIX and firewalls, Data Capture devices, CCTV, Bio-metric devices, Polycom etc), site telephony(NEC, SYSCOM etc), desktop hardware and peripherals. Configuring DHCP, DNS, RIS, RAS, IIS, FTP & NAT. Set up and maintain site network file structures, access rights, network security, network users, network printing and desktop oResponsible for ICT budgets, purchases (nearly AED 1million) and technical approvals for the region.
oResponsible for network and server uptime. Monitor site-based server hardware uptime, virus protection and site-based software updates. Provide end-user technical support.
oMaintain site hardware/software inventories and assist with the audit of site hardware and software.
oPlan and implement system backups and disaster recovery procedures. Escalate issues and concerns to the Technical Support Manager.
oTeam player and Technical Services Lead for CRM, GIA, and Oracle roll out for the MEAAP Region
oImplementation of Sarbanes Oxley (SOX) policies and procedures, ensure all technical support related activities comply with the global Harsco compliance standards and procedures.
oDocumenting and reporting systems performance and matrices.
Based in UAE and reporting to Tech. Support Manager/ IT Director in UK and Regional Finance Director for MEAAP
oResponsible for all IT migrations/operations/maintenance/support for SGB and Huennebeck for the entire MEAAP Region. Based in UAE, travels regularly to sites in KSA, Egypt & Qatar
oManages over 24 sites in the MEAAP Region mostly connected through IP MPLS, Leased Circuits, and 3.5G Broadband. Directly responsible for over 180 users, 12 File/Printer Servers, Citrix, Linux and Oracle DB Servers.
oMost other responsibilities remain the same as above.
Manage implementation & maintenance of all the IT Systems, Computers, Electronic Systems, Audio & Visual Systems. Data Backup, keeping inventories of the systems, planning preventive maintenance for the computers, co-ordinates/supervises servicing of the IT Systems, WiFi connectivity for complete office infrastructure for Laptop and PDA users. Managing Enterprise Softwares, security updates and ensuring proper support on MIS. Web Designing (designing corporate websites (www.epsco-intl.com), designing and editing Company Brochures, newsletters, flyers, adverts etc. Data collection and assisting in data analysis of Ems systems. Designing Presentation for Conferences ad Seminars. Coordinating and arranging seminars, exhibition and conferences. Coordinating with Printers, Media Designers for Adverts, finding sponsors for various exhibition and conferences. Internal auditing (ISO 9001:2000, ISO 18001 & OSHA 14001). Coordinating with the HSE (Health Safety And Environment) Training Academy, Asthma Conference (First and Second Held in Dubai) etc. Sub-editing and designing the quarterly newsletters (News and Views). Key personal in the Implementation and functioning of ERP - FOCUS RT. Supporting other offices in (UAE, Egypt, Saudi Arabia, Qatar, Kuwait, Bahrain, Phillipines and Cyprus)
Responsible for implementing, managing & maintenance of all the IT Systems, Computers, Electronic Systems, Audio & Visual Systems. Data Backup, keeping inventories of the systems, planning preventive maintenance for the computers, co-ordinates/supervises servicing of the IT Systems.
Data collection and assisting in data analysis of Ems systems. Coordinating with Printers, Media Designers for Adverts, finding sponsors for various exhibition and conferences.
Conference/ Exhibition Coordinator: Indoor Environments and Building Commissioning, September 2005
Coordinating and supervising the print media and communication works, Reviewing and allocating the exhibition stall (40 Nos). Gathering potential participant database. Liaising with Conference supporters including Dubai Municipality, Society of Engineers etc.
Corporate Website: December 2004
Designing and developing corporate website www.epscodxb.com with over 200 WebPages and links. Tools used html, xml, java scrip, Flash, Photoshop, and Illustrator etc
Implementation of SBS 2003 Server for the new office premises: March 2004 -Identifying, Analyzing and evaluating the LAN structure required for over 30 users, both for the office building and the training facility. Remote connectivity for staff working offshore and business development personals etc. Providing other terminal services etc
Sub-editing and designing -Sub-editing and designing the company newsletter
Coordinator Conference
World Asthma Day May 6, 2004
First World Asthma Day Conference in Dubai May 5, 2003
Technical Support
Providing technical support to various branches in the middleeast, other functional divisions and joint ventures
Purchases:
Was responsible for the purchase of all the IT and Electronic systems, regular maintenance, review and replacement etc
Sales & Operations:
Coordinating with sales and operations for technical jobs, supervising the restoration process (only in the case of IT and Electronics goods).
Electronics & Communication
