Administrative Assistant
AL SHARQ MODERN TRADING
Total des années d'expérience :13 years, 8 Mois
Work Information:
➢ Act as the point of contact for local clients and manufacturer/suppliers overseas
➢ Prepare communications, such as memos, emails, purchase orders, reports, and other correspondence.
➢ Develop organized files, and records, and maintains a good filing system
➢ Handling confidential documents and correspondence for both local and overseas
➢ Arranging travel and visa applications for Executives
➢ Organize and schedule meetings for internal/external clients and suppliers
➢ Ensure premises, resources, and communication ways are used effectively
➢ Ensure the availability of Shipping documents ( attested & legalized ) to clear the shipment efficiently
➢ Processes orders and oversees the cycle of order fulfillment
➢ Communicate with suppliers, retailers, customers, and manufacturers to achieve profitable deals and
mutual satisfaction
➢ Plan and track the shipment of final products according to customer requirements
➢ Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
➢ Resolved problems, improved operations, and provided exceptional service.
➢ Participated in continuous improvement by generating suggestions, and engaging in problem-solving
activities to support teamwork.
➢ Tracked orders and notified customers of status or potential delays
➢ Maintained excellent working relationships with customers by efficiently responding to inquiries and
complaints concerning work orders, invoices, and shipments
➢ Monitor loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
➢ Verified accurate account invoicing through collaboration with the accounting department
➢ Managed system support functions to set priorities and service levels expectations
Work Information:
➢ Effectively manage a large number of incoming calls
➢ Identify and assess customer’s needs to achieve satisfaction
➢ Provide accurate, valid, and complete information by using the right method/tools
➢ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to
ensure solutions
➢ Follow communication procedures, guidelines, and policies
➢ Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns
➢ Offered advice and assistance to customers, paying attention to special needs or wants
➢ Clarified customer issues and determined the root cause of problems to resolve product or service
complaints.
➢ Answered customer telephone calls promptly to avoid on-hold wait times
➢ Implemented and developed customer service training processes
➢ Managed timely and effective replacement of damaged or missing products
Provide administrative/secretarial support
➢ Prepared weekly and monthly reports
➢ Maintained daily calendars of the Area Managers
➢ Screening Calls for the Area Managers and before transferring to them
➢ Organized and scheduled meetings
➢ Handled confidential documents and correspondence
➢ Organized files, records, and documents and maintains a good filing system
➢ Developed and maintained courteous and effective working relationships.
➢ Created plans and communicated deadlines to complete projects on time.
➢ Worked flexible hours across the night, weekend, and holiday shifts.
➢ Carried out day-to-day duties accurately and efficiently.
➢ Resolved conflicts and negotiated mutually beneficial agreements between parties.
Provide administrative/secretarial support
• Prepare monthly orders for the suppliers and organized and scheduled meetings
• Updating client's contact list, files, records, and documents
• Perform other duties as directed/instructed
• Prepared a variety of different written communications, reports, and documents.
• Maintained excellent attendance record, consistently arriving to work on time.
• Collaborated with team members to achieve target results.
• Worked flexible hours across the night, weekend, and holiday shifts.
• Carried out day-to-day duties accurately and efficiently
Work Information:
• Prepared wholesale and purchase invoice
• Prepared monthly order ( sister pharmacy )
• Perform other duties as directed/instructed
• Sending and receiving fax
• Receiving/Handling Calls
• Prepared source data for computer entry by compiling and sorting information.
• Extracted information from the database to compile reports for the audit process.
• Added documents to file records and created new records to support filing needs.
• Maintained files, records, and chronologies of entry activities.
Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Reviewed new promotions and monitored price changes.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change
• Greeting customers when entering or leaving the establishment, and maintaining a clean and tidy
checkout area.
• Processed customer refunds and exchanges according to established guidelines.
• Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving
discrepancies.
• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and make product recommendations to increase sales.
• Worked flexible schedule and extra shifts to meet business needs.