Retail Sales Representative
Techlink Systems LLC
Total years of experience :6 years, 2 Months
Merchandizing IT products like laptop, desktop and other computer accessories
Knowledgeable most of the gadgets and IT products
Assistant shop in Charge
Making Quotations Reports, Issuing Invoices
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, cashiering, refunding money, and adjusting bills
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Answer telephones, direct calls and take messages.
Deal with the customers via emails, over the phone, or face to face
Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors
Respond to the problems of the customer promptly
Record details of inquiries, comments and complaints
Provide pricing and delivery information
Process orders, forms, applications and requests
Maintain customer databases