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MOHAMMAD SALAH MOHAMMAD SOKAR, Customer Service Manager

MOHAMMAD SALAH MOHAMMAD SOKAR

Customer Service Manager·Kuwait Specialized Eye Center

Egypt

Bachelor's degree, private international arbitration

Work experience

Total years of experience: 15 years, 1 months

Customer Service Manager

November 2017 - August 2022

Kuwait Specialized Eye Center

Hawali, Kuwait

I found this job using Bayt.com

November 2017 - August 2022

activities and providing them with regular
performance-related feedback.
➢ Strategizing and monitoring daily activities of customer service operation.
➢ Assisting customer service staff with duties where required.
➢ Training staff in areas of customer service and company policies.
➢ Managing cashier coverage and customer flow to ensure proficient customer service.
➢ Investigating and solving customer service complaints.
➢ Assisting with development and implementation of service policies and explaining these to
staff and customers.
➢ Prepare daily reports and submit it to
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Sales Supervisor

April 2016 - October 2017

Posta Plus

Sabah as Salim, Kuwait

April 2016 - October 2017

Performing the functions of the salesclerk within the branch and meet all the Customer'sneeds.
➢ Responsible for work processes that affect the success of own role and contribute to the overall
performance of the department.
➢ Record customer bookings.
➢ Provide customers with accurate information on pricing, transit times, clearance delays, custom
paperwork requirements, packing, accounting and sales queries.
➢ Drive achievement of all KPI targets through effective management of the Customer Service
function in the country.
➢ Prepare daily reports and submit them to
Company industry:
Shipping
Job role:
Sales

Executive Manager

January 2015 - March 2016

Elsalsabel Tours Company

January 2015 - March 2016

Making company Tourist programs (tourism internal and external & religious tourism).
➢ Coordination with the aviation director for flight schedules available as well as the different
prices of airline tickets.
➢ Coordination with the religious tourism management to see available hotels and rates of
rooms, as well as currency exchange rates.
➢ Direct business customers for visa and terminate all procedures related to the audits with
various ministries.
➢ Event Planning for clients as well as matters related to tourism fairs.
➢ Distribution of tasks to staff the executive department and follow-up in the confidentiality and
coordination with them to ensure that the work as planned by the company's management.
Apolonia Tours Company
Job role:
Management

Senior Executive Officer

January 2013 - December 2014

Apolonia Tours Company

Cairo, Egypt

January 2013 - December 2014

Company industry:
Tourism, Museum, & Cultural
Job role:
Administration

Officer

June 2011 - December 2012

Comfort Home Collection Egyp

June 2011 - December 2012

Job role:
Administration

Executive Employee and Tour Guide

August 2007 - May 2011

Mazarat Tours Company

Cairo, Egypt

August 2007 - May 2011

Executive Employee and Tour Guide
Company industry:
Tourism, Museum, & Cultural
Job role:
Administration

Education

Ain Shams University

October 2009

October 2009

Bachelor's degree, private international arbitration

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

-
View attachment

Ain Shams UniversityAin Shams University

January 2009

January 2009

Diploma, Administration And Law

Egypt

GPA (rating): Very good

GPA (rating): Very good

-
View attachment

American University

July 2007

July 2007

Higher diploma, English

Egypt

GPA (rating): Very good

GPA (rating): Very good

English Course (Advanced II)
View attachment

Ain Shams University

September 2006

September 2006

Bachelor's degree, Public International Law

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

Bachelor of Faculty of law
View attachment

Higher Institute of the Armed Forces

July 2006

July 2006

Diploma, Computer Science

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

Higher Institute of the Armed Forces in Egypt ICDL Course
View attachment

Skills

Management
Expert
Management
Expert
Customer Care
Expert
Customer Care
Expert
Human Resources
Expert
Human Resources
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
EVENT MANAGEMENT
Expert
EVENT MANAGEMENT
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
3D MAX
Beginner
3D MAX
Beginner
ACCOUNTANCY
Beginner
ACCOUNTANCY
Beginner
ADOBE PHOTOSHOP
Beginner
ADOBE PHOTOSHOP
Beginner
ARMY
Beginner
ARMY
Beginner
CASHIER
Beginner
CASHIER
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
COMPUTER HARDWARE
Beginner
COMPUTER HARDWARE
Beginner
Management
Expert
Management
Expert
Customer Care
Expert
Customer Care
Expert
Human Resources
Expert
Human Resources
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert

Languages

Arabic
Expert
English
Expert
German
Expert

Training and Certifications

Certifications
Employee of the quarter
Sep 2018
Show credentials
Employee of the year
Nov 2021
Show credentials
Training
Sales and Marketing Stratigies
Etisal International Company
Dec 2009
Show credentials

Hobbies

  • Association Football