Customer Service Manager
Kuwait Specialized Eye Center
مجموع سنوات الخبرة :15 years, 1 أشهر
activities and providing them with regular
performance-related feedback.
➢ Strategizing and monitoring daily activities of customer service operation.
➢ Assisting customer service staff with duties where required.
➢ Training staff in areas of customer service and company policies.
➢ Managing cashier coverage and customer flow to ensure proficient customer service.
➢ Investigating and solving customer service complaints.
➢ Assisting with development and implementation of service policies and explaining these to
staff and customers.
➢ Prepare daily reports and submit it to
Performing the functions of the salesclerk within the branch and meet all the Customer'sneeds.
➢ Responsible for work processes that affect the success of own role and contribute to the overall
performance of the department.
➢ Record customer bookings.
➢ Provide customers with accurate information on pricing, transit times, clearance delays, custom
paperwork requirements, packing, accounting and sales queries.
➢ Drive achievement of all KPI targets through effective management of the Customer Service
function in the country.
➢ Prepare daily reports and submit them to
Making company Tourist programs (tourism internal and external & religious tourism).
➢ Coordination with the aviation director for flight schedules available as well as the different
prices of airline tickets.
➢ Coordination with the religious tourism management to see available hotels and rates of
rooms, as well as currency exchange rates.
➢ Direct business customers for visa and terminate all procedures related to the audits with
various ministries.
➢ Event Planning for clients as well as matters related to tourism fairs.
➢ Distribution of tasks to staff the executive department and follow-up in the confidentiality and
coordination with them to ensure that the work as planned by the company's management.
Apolonia Tours Company
Executive Employee and Tour Guide
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English Course (Advanced II)
Bachelor of Faculty of law
Higher Institute of the Armed Forces in Egypt ICDL Course