Customer Service Representative
Vox Cinemas
Total des années d'expérience :15 years, 3 Mois
Provide movie listings and timings.
Suggest movies according to genre.
Assist customer on online booking.
Promote online booking for customer’s convenience.
Make changes on the customers online movie booking.
Forward details to appropriate department for refund .
Assigned as Team leader to supervised the team when the supervisor is not around
- Reviews/declines/approves credit card applications for a specific store based in the U.S.
- Helps merchants with processing the sales for customers.
-Answers credit card accounts general inquiries.
-Collects credit card payments from customers based in the U.S.
-Answers general inquiries about credit card accounts of customers.
-Escalates unresolved issues/complaints of customers to the proper department.
-Designs payment options for customers with payments difficultes.
-Troubleshoot internet connection problems encountered by customers based in the U.K.
-Assists customers with setting up their physical broadband connection over the phone.
-Teaches customers logging into their email accounts.
-Answers general inquiries and resolve customers complaints.