مجموع سنوات الخبرة: 16 سنوات, 9 أشهر
مايو 2013
إلى حتى الآن
Customer Service Representative
في Vox Cinemas
البلد :
الإمارات العربية المتحدة - عجمان
Provide movie listings and timings.
Suggest movies according to genre.
Assist customer on online booking.
Promote online booking for customer’s convenience.
Make changes on the customers online movie booking.
Forward details to appropriate department for refund .
Assigned as Team leader to supervised the team when the supervisor is not around
Suggest movies according to genre.
Assist customer on online booking.
Promote online booking for customer’s convenience.
Make changes on the customers online movie booking.
Forward details to appropriate department for refund .
Assigned as Team leader to supervised the team when the supervisor is not around
سبتمبر 2011
إلى يناير 2012
Credit Analyst
في HSBC Bank (Hongkong Shanghai Banking Corporation)
البلد :
الفلبين
- Reviews/declines/approves credit card applications for a specific store based in the U.S.
- Helps merchants with processing the sales for customers.
-Answers credit card accounts general inquiries.
- Helps merchants with processing the sales for customers.
-Answers credit card accounts general inquiries.
فبراير 2010
إلى يونيو 2011
Collection Officer
في Convergys
البلد :
الفلبين
-Collects credit card payments from customers based in the U.S.
-Answers general inquiries about credit card accounts of customers.
-Escalates unresolved issues/complaints of customers to the proper department.
-Designs payment options for customers with payments difficultes.
-Answers general inquiries about credit card accounts of customers.
-Escalates unresolved issues/complaints of customers to the proper department.
-Designs payment options for customers with payments difficultes.
أغسطس 2007
إلى ديسمبر 2009
Techical Support Representative
في Teletech Inc
البلد :
الفلبين
-Troubleshoot internet connection problems encountered by customers based in the U.K.
-Assists customers with setting up their physical broadband connection over the phone.
-Teaches customers logging into their email accounts.
-Answers general inquiries and resolve customers complaints.
-Assists customers with setting up their physical broadband connection over the phone.
-Teaches customers logging into their email accounts.
-Answers general inquiries and resolve customers complaints.
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