Demidem Tarek Abdellah

إدارة أنظمة التذاكر (ServiceNow، Zendesk، Freshdesk).
دعم أنظمة التشغيل Windows و macOS و Linux (تثبيت، تكوين، استكشاف).
إدارة الحسابات والصلاحيات عبر Active Directory و Google Workspace.
استكشاف أعطال الشبكات (TCP/IP، DNS، DHCP، VPN).
استخدام أدوات الدعم عن بعد (TeamViewer، AnyDesk، RDP).
تشخيص وإصلاح أعطال الأجهزة والطابعات والمحيطات.
تطبيق سياسات الأمان الأساسية (MFA، مكافحة الفيروسات، التوعية الأمنية).
توثيق الحلول الفنية في قاعدة المعرفة (Knowledge Base).

Assisted in preventive and corrective maintenance of mechanical
•
•
•
equipment and production machinery.
Performed routine inspections to ensure equipment reliability and
operational efficiency.
Supported troubleshooting of mechanical faults and implementation
of corrective actions.
Participated in maintenance planning, equipment servicing, and
technical documentation.
Followed health, safety, and quality standards during maintenance
activities.
Collaborated with engineering teams to improve equipment
performance and minimize downtime.

Assisted in installation, maintenance, and repair of mechanical
•
•
systems and industrial equipment.
Monitored machinery performance and reported maintenance
requirements.
Conducted equipment inspections and prepared maintenance
reports.
Supported root cause analysis and preventive maintenance
programs.
Worked closely with technicians to improve operational efficiency.
Ensured compliance with engineering standards and workplace
safety procedures.