Dendline Paul بول

Key driver of Process Performance initiatives for BARWA Bank Group (Bank & Subsidiaries)-Establish a Metrics and Measurement culture (CTQ’s), Monitor KPIs and lead Reengineering initiatives/ProjectsusingLean Six Sigma

Heading the Quality and Customer Service Team and key driver on implementing Six sigma methodology.
Currently handling three important aspects for all Business Group within the bank - Process Reengineering unit, Voice of the Customer and Customer Complaints unit. Has implemented various cost saving initiatives / improvement projects through a cross functional team using DMAIC methodology.

Responsible to drive Green belt projects for High-end critical process-Amendments. Had been Instrumental in streamlining processes and addressing the top 5 reworks using Six sigma Methodology. Mentored GB projects - both TAT and Rework reduction. Responsible for the daily productivity of 40 Customer service personnel

Perform financial Transactions based on customer Instructions. Such as Reissue of term deposits, maturity rollouts of deposits. Checking the correctness of financial and nonfinancial datas processed by Transaction Processing Unit.