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Dendline Paul Paul, Senior Performance Management– Quality & PMO

Dendline Paul Paul

Senior Performance Management– Quality & PMO·Barwa Bank

United Arab Emirates

Master's degree, Statistics

Work experience

Total years of experience: 25 years, 1 months

Senior Performance Management– Quality & PMO

December 2012 - Present

Barwa Bank

Doha, Qatar

December 2012 - Present

Key driver of Process Performance initiatives for BARWA Bank Group (Bank & Subsidiaries)-Establish a Metrics and Measurement culture (CTQ’s), Monitor KPIs and lead Reengineering initiatives/ProjectsusingLean Six Sigma
Company industry:
Banking
Job role:
Quality Control

Avp - Quality and Customer service

January 2007 - Present

Mashreq Bank

Doha, Qatar

January 2007 - Present

Heading the Quality and Customer Service Team and key driver on implementing Six sigma methodology.
Currently handling three important aspects for all Business Group within the bank - Process Reengineering unit, Voice of the Customer and Customer Complaints unit. Has implemented various cost saving initiatives / improvement projects through a cross functional team using DMAIC methodology.
Company industry:
Banking
Job role:
Quality Control

Business Process Analyst

August 2004 - December 2006

Hewlett Packard (HP)

Chennai, India

August 2004 - December 2006

Responsible to drive Green belt projects for High-end critical process-Amendments. Had been Instrumental in streamlining processes and addressing the top 5 reworks using Six sigma Methodology. Mentored GB projects - both TAT and Rework reduction. Responsible for the daily productivity of 40 Customer service personnel
Company industry:
Business Support Services
Job role:
Quality Control

Processing Officer

June 2001 - July 2004

Scope International

Chennai, India

June 2001 - July 2004

Perform financial Transactions based on customer Instructions. Such as Reissue of term deposits, maturity rollouts of deposits. Checking the correctness of financial and nonfinancial datas processed by Transaction Processing Unit.
Company industry:
Financial Services
Job role:
Accounting and Auditing

Education

loyola college

April 2000

April 2000

Master's degree, Statistics

India

GPA (percentage): 68%

GPA (percentage): 68%

Skills

Business Process ReEngineering
Expert
Business Process ReEngineering
Expert
Total Quality Management
Expert
Total Quality Management
Expert
Lean Sigma
Expert
Lean Sigma
Expert
Cost Saving Initiatives
Expert
Cost Saving Initiatives
Expert
Business Process
Expert
Business Process
Expert
MS office
Expert
MS office
Expert
MS office
Expert
MS office
Expert
Minitab
Intermediate
Minitab
Intermediate
Six Sigma Black Belt
Expert
Six Sigma Black Belt
Expert
PMP certified
Expert
PMP certified
Expert
Business Process ReEngineering
Expert
Business Process ReEngineering
Expert
Total Quality Management
Expert
Total Quality Management
Expert
Lean Sigma
Expert
Lean Sigma
Expert
Cost Saving Initiatives
Expert
Cost Saving Initiatives
Expert
Business Process
Expert
Business Process
Expert

Training and Certifications

Training
LEAN SIX SIGMA MASTER BLACK BELT
IRQAO • INTERNATIONAL REGISTER OF QUALITY ASSESSED ORGANISATIONS
Jan 2026
Show credentials
Six Sigma BlackBelt
Anexas

Hobbies and interests

Travelling