Customer Relations Executive insurance coordinator
Zulekha Hospital
Total years of experience :5 years, 11 Months
⦁ Giving appointments to self-paying or insurance patients with basic knowledge of insurance card reading, expiry and coverage.
⦁ Giving appointments as per availability of the Doctor.
⦁ Filling the initial details on the insurance form after ascertaining the patient identity.
⦁ Ensure that the patient signature is taken on the claim form.
⦁ Scanning and saving insurance card copies in insurance card folder.
⦁ Scanning and saving government ID’s in government ID folder.
⦁ Explaining Hospital Policy to patient.
⦁ Collection of Doctor’s Consultation in cash or credit card form.
⦁ Collection of payment for services for Laboratory/Radiology/Pharmacy for Self-Paying patients.
⦁ Answering telephonic queries.
⦁ Updating personal records.
⦁ taking insurance approvals
⦁ E- claims
⦁ Explaining insurance coverage & limits
⦁ Developed and sustained relationships with potential and existing clients by coordinating professional meetings, attending promotional events and providing effective administrative support.
⦁ Actively supported company sales team - Coordinated sales details, pre-sale material and after-sale deliveries. Handles contacts.
⦁ Participated in execution of sales strategies.
⦁ Prepared clear sales analysis, as well as sales reports, sales-order status, sales agreements, in-time proposals and presentations.
⦁ Met with customers on and off company premises for discussions.
⦁ Responsible for timely, accurate quotations and various pro-forma invoices to customers, processing inquires through personal visits, email, phone and fax.
⦁ Provide immediate life or limb saving medical treatment at the scene of accident as well as transport casualties to hospital emergency for further care.
⦁ Both physically demanding and stressful Emergency Medical technicians often respond to :
⦁ Automobile accidents
⦁ Heart attacks
⦁ Gunshot wounding
⦁ Unscheduled childbirth
⦁ Drowning
⦁ Other serious medical emergencies
College: Holy Child Colleges, Butuan City Philippines Course: Bachelor of Science in Nursing Year Graduated: 2002-2007