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Deno Marie Petrola, Receptionist

Deno Marie Petrola

Receptionist·Toscana Clinic

Kuwait

Bachelor's degree, in Hotel and Restaurant Management

Work experience

Total years of experience: 6 years, 2 months

Receptionist

May 2024 - Present

Toscana Clinic

As Salimiyah, Kuwait

May 2024 - Present

- Welcomed and assisted patients and visitors in a professional and friendly
manner.
- Managed appointments, phone calls, and dailyfront deskoperations efficiently.
- Handled patient inquiries and provided administrative support to staff and
medical professionals.
- Maintained oganized records and ensured confidentialityof patient information.
- Assisted in creating a smooth and positive experience for patients in a fast-paced clinic environment.

Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

Operation Theater Clerk

January 2019 - January 2023

Hadi Clinic

Jabriya, Kuwait

January 2019 - January 2023

Managed surgical bookings and ensured accurate data entryand scheduling.
Coordinated dailywith head nurse, surgeons, and theatre managerto support
smooth operation theatreworkflow.
Handled confidential patient and staff information professionally.
Achieved accurate data entry by liaising with head nurse theater manager
daily.
Assisted in managing surgery updates, cancellations, and delays efficiently.
Maintained organized records, files and monthly reports.
Provided administrative and communication support in a fast-paced
healthcare environment.
Excellent phone manner and return calls promptly.

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Education

Philippine Women's University

January 2013

January 2013

Bachelor's degree, in Hotel and Restaurant Management

Philippines

Philippine Women's University

January 2013

January 2013

High school or equivalent, Management

Philippines

Skills

Outlook
Intermediate
Outlook
Intermediate
DATA ENTRY
Expert
DATA ENTRY
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MENTAL HEALTH
Beginner
MENTAL HEALTH
Beginner
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PRIVATE HOSPITAL
Beginner
PRIVATE HOSPITAL
Beginner
SESSION (COMPUTER SCIENCE)
Beginner
SESSION (COMPUTER SCIENCE)
Beginner
CONFIDENTIALITY
Expert
CONFIDENTIALITY
Expert
Typing
Intermediate
Typing
Intermediate
Office Administration
Intermediate
Office Administration
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Administration
Intermediate
Administration
Intermediate
Mail
Expert
Mail
Expert
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Secretarial
Intermediate
Secretarial
Intermediate
Office Work
Intermediate
Office Work
Intermediate
Front Office
Intermediate
Front Office
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Operation
Intermediate
Operation
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
GOOGLE WORKSPACE
Intermediate
GOOGLE WORKSPACE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate

Languages

Filipino
Expert
English
Expert

Training and Certifications

Certifications
Basketball Training and Process Improvement Course
Basketball Training and Process Improvement Course

Hobbies

  • Basketball, gym, kick boxing, mma, singing and reading.
    Played basketball in several leagues (Philippines and Kuwait) Certified Fitness Trainer Certified Basketball Coach