Network Engineer
Al Fahad Smart Systems
مجموع سنوات الخبرة :12 years, 7 أشهر
• Project deployed on behalf of the Abu Dhabi Government.
• The Project code named Falcon Eye is responsible for the deployment of street level IP cameras and PTZ’s which are connected through a series of Switches and Firewall to the ISP.
• Responsible for Local Area Network, Wide Area Networking design, implementation, configuration and maintenance.
• Hands -on experience on CISCO IE 3000, ME 3400 Switches.
• Experience on configuring Fortigate firewall.
Quality Research CSR - Etisalat Customer Contact Centre.
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
IT ANALYST -9 months, Allianz Cornhill \[Technopark, Trivandrum\]
• Work experience as a system analyst
• Provide technical support to the staff of over 2500 users. Setup of Windows 2000 Active Directory.
• Configure and implement Group Policy Objects in AD. Administration of Exchange 5.5. Assembled, configured, installed, tested and repaired computer hardware and software.
• Deployed company wide migration from Windows 98 to Windows NT.
• Handled multiple tasks to meet project deadlines. LAN\WAN network support of TCP/IP based devices.
• Resolve roaming and local profile issues.
• Enforce security policies and keep environment up to company standard.
• Worked with System and Network Engineers to reset and troubleshoot servers, routers and switches.
Cisco Certified Internet Expert. passed written with a score of 991/1000
CCNP Route -- 965/1000 CCNP Switch ---- 890/1000 CCNP Troubleshoot ------ 1000/1000
CCNA ----- 965/1000