Denver دبينها, Sales- Key Account Manager

Denver دبينها

Sales- Key Account Manager

Virgin Atlantic- Sharaf Travel

البلد
الإمارات العربية المتحدة - دبي
التعليم
دبلوم, IATA
الخبرات
21 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :21 years, 3 أشهر

Sales- Key Account Manager في Virgin Atlantic- Sharaf Travel
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يوليو 2007

• Look after airline sales for Dubai and Northern Emirates.
• Responsible for the top 5 Travel Agencies in Dubai to reach the set targets.
• Build and maintain a relationship with the travel trade.
• Identifying potential companies and have periodic review meetings.
• Liaise with inter departments- Reservations, Marketing and Finance on a regular basis.
• Provide regular feedback to management on market trends, competition activity and suggest counter attack strategies.
• Plan, organise and lead the Sales Team on periodic Sale Blitz campaigns with a common objective.
• Fare filing of Global and Local Corporate Deals with HO.
• Work closely with the global and multi national teams based in the US and UK.
• Conduct monthly and quarterly review meetings with General Managers of travel agencies.
• Set up revenue targets for the Financial Year.
• Product presentations for the travel trade and corporate clients.
• Assist with various marketing activities.
• Address customer grievance.
• Volunteer to help the airport’s, “Go Team”, when the flight is delayed or canceled.
• Set up various competitions and other activities to generate revenue for the territory.
• Maintain periodic Account Plans and performance reports for corporate clients and Incentive agents.
• Present Sales Action Plan (Business Plan) on my areas of responsibility for Virgin Atlantic Management Team.
• Negotiate with company heads on revenue targets and incentive pay outs.

Travel Consultant في Al Tayer Travel Agency
  • الإمارات العربية المتحدة - دبي
  • أغسطس 2004 إلى مايو 2007

• Work closely with suppliers and develop custom made holiday packages.
• Deal with corporate clients and retail customers on a daily basis.
• Book flights, tickets sales, travel insurance, car hire, chauffer service and Marhaba service, keeping in mind the clients requirements.
• Include value added service to clients.
• Negotiate with suppliers on competitive and beneficial rates.
• Document reports and follow up with client payments.
• Ensure compliance with company's procedures for documentation, ticketing, voids, refunds.
• Promoted and sold travel products and services which would also contribute in reaching the companies annual target.
• Joint service visits with the Sales Team on a periodic basis to ensure client satisfaction.
• Organized several educational and corporate group tours and ensured everything ran smoothly.
• Provided 24 hour assistance to valued clients and maintained the same level of customer service after office hours.

Customer Service في Wipro Spectramind – Delta Airlines,
  • الهند - مومباي
  • أبريل 2003 إلى مايو 2004

• Dedicated Customer Care Agent for Delta Airlines.
• Posting of miles on Delta’s Frequent Flyer Program, Skymiles.
• Collection of payment for transactions regarding mileage.
• Processing applications and permitting access to Delta’s dedicated Airport Lounge- The Crown Room.
• Recovery of flight history data which is required for granting miles.
• Co-ordinate with the US team on a regular basis.
• Address customer grievances through mail and offer compensation.
• Support other airline partners of the Sky Team.

Customer Service في E- Funds
  • الهند - مومباي
  • مايو 2002 إلى أغسطس 2002

• Order placing of various products as advertised on US television.
• Try and lock the sale on every call and offer additional products and services which would generate incremental revenue for the company.
• Handling irate customers in a professional manner.
• Periodic quality appraisals to ensure service standards are met.
• Work together with the team to ensure the group target is met regularly.

الخلفية التعليمية

دبلوم, IATA
  • في IIHTC
  • مارس 2003
بكالوريوس,
  • في University of Bombay
  • أكتوبر 2002

Specialties & Skills

Key Account Development
Key Account Management
Customer Development
Sales Tools Development
Business Travel
Photography

اللغات

الانجليزية
متمرّس
الهندية
متوسط

العضويات

YHA - Youth Hostel Associaion
  • Member
  • June 2007

التدريب و الشهادات

Quantum Sales (تدريب)
معهد التدريب:
Virgin Atlantic
تاريخ الدورة:
July 2007