Denzel Cardoza

• Understanding the market trending for Diamonds, Precious Gemstones and Gold.
• Meeting with Vendors and business heads for global trades and price schedule.
• Managed a Dubai Diamond Expo in Sharjah with a personal Hong Kong site trading booth.
• Overlooking Live Diamond and precious Gemstones online sales (Global market)
• Assisting with new business site at Dubai
• Managing team and assisting with maintaining the stocks at the new business site

• Filing a dispute case under the right scenario and providing assistance to the customer
representing Chase Bank by following the stipulated credit guide lines.
• Assisting customers with claims follow-up with Chase Bank and provide guidance on
their call back grievances.
• Explaining the recovery protocol and the backend process to customers and help them
understanding their recovery rights.
• Chase Banking Process SME (Subject matter expert) for Mumbai and Mexico sites.
• Daily Assistant Manager meets for follow-up reports, implementation of the schedules for
the team, supervision of the teams workload, maintaining floor attrition and team building
practices.

• Making documents accessible for people who are visually impaired through PDF
Tagging.
• Going through the PDF files and finding errors, re-correcting the same by giving
correct tags, listing, and labeling. Checking for issues and fixing for the same.
• Working on image and text extracting software (Abby fine reader).
• Adhering to quality standards and maintaining timelines.

• Provide basic banking information to the customers over the call.
• Order banking stationery and book appointments for customer in the branch.
• Issue of debit card, lost & stolen, fraud and block the debit card over the call.
• Basic online support about online banking and mobile banking.
• Grievance handling of customers facing issues while using Debit card at ATM,
Online/Mobile banking, Incorrect information for brokerage and insurance.

• Maintaining records of utilities and recording the stocks utilized in hydraulic systems on
day-to-day basis
• Keeping an update of recycle or reuse of hardware which were not used in the previous
projects
• Maintain record of equipments used by workers and keep a track of the products
being purchased.
• Coordinating with the team leads for affordable market products as per the project
requirement.