Derryn Leon Marais

United Development Company PSC (UDC) is a leading Qatari shareholding company with a mission to identify and invest in long-term projects contributing to Qatar’s growth. The Pearl Qatar Project is a $14-billion dollar reclaimed island 4-million square meters and will be home to over 40’000 residents. www.thepearlqatar.com

 Property Manager objective is to maximize the revenues from Property Management of UDC Residential Properties to meet the ROI (Return on Investment)
 Ensure UDC developed buildings & apartments received from the Technical Department meets UDC standards & are snag/defect free
 Manage the takeover of properties, coordinate routine inspections for all properties, and report all deficiencies to respective parties.
 Ensure all defect rectifications to meet UDC standards.
 Ensure that all UDC properties are maintained to the highest level for possible viewing by UDC investors.
 Ensuring Properties are fit for occupancy and meet safety regulations
 Manage Facilities Management contracts for UDC owned buildings & apartments
 Responsible for over 35 buildings comprising of over 1200 apartments
 Currently in process of taking over 6 buildings comprising of over 580 apartments in Medina Centrale
 Supervise & oversee the operation of the department, leading a team of 2 Property Coordinators, 5 Property Supervisors, 2 Receptionists, 3 Document Controllers & 1 Personal Assistant.
 Develop annual budget, business plans and set KPI’s for the Property Management Team.

THE EMIRATES PALACE Abu Dhabi UAE December 2008 - May2010
Executive Housekeeper

Unique 7 Star Palace Hotel offering a palace experience to guests from around the world. The award-winning hotel offers luxurious accommodation, beautiful recreational facilities, world-class conference facilities and much more. www.emiratespalace.com

 Managing and ensuring well-organized department consisting of 500 staff meet the hotels objectives
 Develop annual budget, business plans and set KPI’s for the team.
 Managing cost efficient/saving to meet departments objectives and hotel budgets
 Responsible for up keeping, maintenance & cleaning of entire hotel, rooms and common area’s to a standard well above 5 star level. Ensuring the maintenance department conducts rectifications of all snags & defects within the hotel and surrounding areas meet set standard
 Handling of all top VIP’ guests including following protocol procedures for their stay
 Replacing the Hotel General Manager twice a month (Manager on Duty) ensuring entire hotel smooth operation and meets hotel objectives
 Manage Facilities Management contracts for Hotel, rooms, restaurants & common areas
 Managing set up of major functions such as concerts, film premiers, conferences, etc.

THE EMIRATES PALACE Abu Dhabi UAE March 2007 - December 2008
Housekeeping Manager

 Managing the operation, up keeping, maintenance & cleaning of 302 rooms in the west wing in hotel, including common area’s
 Coordinating & coaching a team of up to 100 housekeeping staff, ensuring cleaning standards are consistent & efficiently executed above and beyond the expectations of guests and hotel management
 Ensuring the daily maintenance and cleanliness is done in common areas, function rooms, GCC chamber, hotel grounds such as beach, recreation areas, and pools
 Responsible for all training, SOP’s, monthly tasks are completed
 Overseeing Facility Management contractors for Hotel, rooms, restaurants & common areas
 Dealing with any guest complaints

PALACE OF THE LOST CITY Sun City South Africa August 2005 - February 2007
Executive Housekeeper

Renowned 5 Star Hotel situated in the Pilanesberg Game Reserve surrounded by a man made City called Sun City. The Hotel is considered one of the best hotels in South Africa. www.cuncity.co.za

 Managed the housekeeping department and ensuring over 338 rooms are kept up to standard focusing on cleaning and maintenance, managing the linen & uniform room, managing the cleaning of all kitchens, back of house & common areas.
 Managing and ensuring all policies, procedures & training is in place. Coordinating the payroll of over 300 staff
 Develop annual budget and set KPI’s for the department
 Ensuring all landscaping areas are always presentable & as well as managing day to day operation of the flower shop Personally looking after top VIPs including Oprah Winfrey and 80 of her guests
 Ensuring the hotel, rooms & surrounding areas are always presentable and defect/snag free
 Handling of all disciplinary procedures, training and payroll of over 350 staff

ENTERTAINMENT CENTER, CASCADES HOTEL, STAFF VILLAGE, VALLEY OF THE WAVES BEACH, SUPER BOWL & SANTORINI RESTAURANT (PRESTIGE), Sun City South Africa

These locations form the heart of Sun City, Sun City provides a variety of services to international and local visitors such as : manmade beach (Valley of the waves), entertainment center is packed with exciting activities such as gambling, 2 international Golf courses, shopping, and all sorts of other entertainment.

Contract Manager June 2005 - August 2005

 Managing & coordinating the day to day operation including maintenance & cleanliness of all common areas, kitchens, back of house, public areas, gaming areas, restaurants, beach, super bowl and all banqueting rooms
 Handling of all staff related issues such as : leave, payroll, IR, HR for over 300 staff
 Develop annual budget and set KPI’s for the department
 Responsible for the inspection of all areas and identifying all defects/snags and ensuring the rectification of these are completed by the maintenance department in a timely manner and to set standards
 Managing the residential staff buildings, ensuring company’s objectives are met
 Managing all major landscaping areas, pool and beach areas, ensuring these areas are kept up to standard

FRONT LINE SECURITY South Africa August 2002 - June 2005
Manager / Co Owner

Privately owned Security Company, which supplied personal security services to various industries such as banks, residential & commercial buildings and hotels.

 Managing sales, marketing and administration of the company
 Identifying potential new clients and growing the business
 Maintaining healthy relationships with existing clients
 Handling all debtors and creditors
 Coordinating with over 200 security officers on the daily site and responsible for allocation of job responsibilities

COURTYARD BRUMA HOTEL South Africa June 1998 - July 2002
Accommodation Services Manager (Executive Housekeeper)
Reservations Manager
Receptionist
Night Auditor

4 Star hotel catering to business guests from all over South Africa, Part of the very successful City Lodge Hotels group. www.citylodge.co.za

 Managing day to day cleaning and up keeping of 169 rooms and entire hotel including common areas, pool & landscaping areas
 Managing operation of entire hotel on weekends as General Manager, overseeing restaurants, kitchens, reception and overall hotel
 Managing and ensuring all policies, procedures are in place and carrying out the training and management of the timekeeping of over 60 staff
 Managing stock control and overall costs for the department and providing responsible storage of chemicals and hazardous solutions